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EndorsedendorsedOngoing

Drupal 8 Migration and Salesforce Integration for YMCA Pierce and Kitsap Counties

Services Covered:

Website Development • CMS Development • CRM Solutions • Software Maintenance and Support
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Industry
Industry

Non-profit Organizations

Duration
Durationinfo-circle

10 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 June 2020

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
79/100
Good

Project Capability Score (PCS) estimates how capable Five Jars is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

YMCA Pierce and Kitsap Counties

mapTacoma, United States of America

Project Summary

Five Jars migrated the YMCA Pierce and Kitsap Counties' proprietary CMS to Drupal 8 (Open Y), redesigning a site of roughly 3,200 pages and supporting multiple community centers. The engagement included a completed first phase and a completed Salesforce integration phase, with further UX, registration, and membership work planned, plus ongoing maintenance and support. The client praises Five Jars' project management, communication, and support.

Key Challenges

  • Migrate from a proprietary CMS to Drupal 8 (Open Y) and perform a full site redesign
  • Consolidate and manage a very large site of over 3,200 pages supporting multiple community centers and offices
  • Deliver the migration and redesign within a four-week timeline
  • Provide a flexible, customizable open-source platform for YMCA associations

Project Deliverables

  • Migrated website to Drupal 8 (Open Y) covering ~3,200 pages
  • Salesforce CRM integration
  • Single sign-on functionality
  • Program registration capabilities integrated with CRM
  • "Y Stories" user-generated content blog
  • Improved UX for finding programs and activities
  • Ongoing maintenance (approx. 15 hours/month)

Project Solution

Five Jars migrated a large, multi-thousand-page YMCA site from a proprietary CMS to Drupal 8 (Open Y), executing a site redesign and handling support for nine community centers, a virtual experience platform, multiple offices, and a blog. They completed the first migration phase and then implemented Salesforce CRM integration, including single sign-on and program registration capabilities, and added a user-generated "Y Stories" blog. Future phases target improved UX for program discovery and membership/registration flows tied to the CRM; the vendor also provides ongoing support and maintenance (~15 hours/month). The vendor's core team on the project consists of four individuals: a developer/SEO expert, a project manager, the CEO overseeing digital strategy and a technical team leader.

Project Outcome

  • The site now has a more modern look and improved navigation and UX
  • The client adopted Basecamp for project management and benefits from real-time maintenance burn reports
  • Five Jars provided strong project management and 24/7 support, resulting in high client satisfaction

Platforms

  • CMSCMS
  • CRMCRM
  • WebWeb

Tech Stack

  • SalesforceSalesforce
  • BasecampBasecamp

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The team has finished migrating the website, and the client is deeply impressed with its appearance and navigation functions. Five Jars has a thorough project management system that allows them to move on to the project’s next phases with ease. The support service they provide is also top-notch.”

Kimberly Schulz

Sr Digital Experience Dir

Note: This endorsement is based on publicly available client feedback from external review sources.

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