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EndorsedendorsedOngoing

Drupal Development and UX Improvements for YMCA of Greater Seattle

Services Covered:

Website Development
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Industry
Industry

Non-profit Organizations

Duration
Durationinfo-circle

51 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 September 2018

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
80/100
Strong

Project Capability Score (PCS) estimates how capable Five Jars is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

YMCA of Greater Seattle

mapSeattle, United States of America

Project Summary

Five Jars provides ongoing Drupal development, UI/UX design, and maintenance for a nonprofit (YMCA of Greater Seattle). Their work included PHP, MySQL and JavaScript development, UI redesigns and search/filter improvements, contributing to a substantial increase in member registration conversions and improved engagement. Communication is handled via Slack, Basecamp and Jira, and the vendor is praised for responsiveness and customer service.

Key Challenges

  • Provide UI/UX design and web development capabilities outside the client’s expertise
  • Work within standardized global templates and find creative optimization opportunities
  • Deliver features that improve registration conversions and site findability

Project Deliverables

  • Drupal development and backend improvements
  • UI/UX design and mock-ups
  • Member registration page redesign
  • Search and filters restructuring for improved findability
  • Ongoing website maintenance and development delivered in sprint cadence

Project Solution

Five Jars performed Drupal development, UI/UX design, and ongoing maintenance, working from proposals and statements of work to implement new features. They produced mock-ups and worked in sprint cadences to deliver features end-to-end, improved search and filter functionality by restructuring site data, and revamped the member registration UI.

Project Outcome

  • Member registration page conversion increased by 290% in A/B testing
  • Increased engagement and better conversion rates from improved search and filters
  • Responsive support and good project management practices reported by the client

Platforms

  • WebWeb

Tech Stack

  • PHPPHP
  • MySQLMySQL
  • JavaScriptJavaScript

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Five Jars has delivered creative solutions to provide the client’s end users with a positive UX. Their development efforts have contributed to a 290% increase in conversion rates for the client’s member registration page. Despite the time difference, they’ve responded to requests promptly via Slack.”

William Renderos

Sr Director of Digital Experience

Note: This endorsement is based on publicly available client feedback from external review sources.

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