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EndorsedendorsedOngoing

Drupal Website, CRM Integration and Kiosk Signage for YMCA of Greater Brandywine

Services Covered:

CMS Development • Website Development • E-commerce Development • Software Maintenance and Support • Digital Product Engineering
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Industry
Industry

Non-profit Organizations

Duration
Durationinfo-circle

71 months

Budget
Budget

200K - 999K

Start Date
Start Date

1 January 2016

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
78/100
Good

Project Capability Score (PCS) estimates how capable Five Jars is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

YMCA of Greater Brandywine

mapWest Chester, United States of America

Project Summary

Five Jars rebuilt a consortium YMCA's website on Drupal, integrating schedules with the client's CRM and enabling member registration and e-commerce. They also developed digital signage and kiosk scheduling screens and continue to provide maintenance under a continuous development agreement. The new site produced a 200% increase in e-commerce traffic and the vendor is praised for proactive project management despite time zone differences.

Key Challenges

  • Replace an archaic registration system and outdated website
  • Improve user experience and ease of site maintenance
  • Enhance digital interaction with members and streamline registration workflows

Project Deliverables

  • Full Drupal website rebuilt to meet CRM and organizational needs
  • CRM/schedule integration and member registration functionality
  • E-commerce capabilities and improved search
  • Digital signage and touch-screen kiosk scheduling screens
  • Continuous development agreement including bug fixes and day-to-day changes

Project Solution

Five Jars rebuilt the client's website from scratch using Drupal, aligning the site with CRM requirements and integrating schedules so members can view and register for classes. They improved search and e-commerce flows to boost product purchases, partnered with the internal marketing team on design, and created digital signage and touch-screen kiosk scheduling screens. The engagement continued under a continuous development agreement covering bug fixes and day-to-day changes.

Project Outcome

  • 200% increase in e-commerce traffic after launch
  • Seamless workflow across time zones with proactive project management
  • High customer satisfaction and vendor integration as an extension of the client's team

Platforms

  • CMSCMS
  • WebWeb
  • KioskKiosk

Tech Stack

  • DrupalDrupal

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Five Jars has successfully delivered a well-designed website, and their efforts resulted in a 200% increase in e-commerce traffic. They facilitate a seamless workflow despite time zone differences through a proactive and flexible approach. Their dedication to the client’s success is impressive.”

Anonymous

Chief Strategy Officer

Note: This endorsement is based on publicly available client feedback from external review sources.

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