endorsedOngoing

Municipal Collaboration SaaS (Citymart)

Services Covered:

Custom Software Development

Industry

Government & Public Safety

Duration

119 months

Budget

200K - 999K

Start Date

1 September 2016

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

76/100

Good

Project Capability Score (PCS) estimates how capable u2i is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Citymart

New York City, United States of America

Project Summary

u2i helped Citymart transition from human services to a product-based SaaS for municipal governments by designing UX/UI and building a web application. The vendor designed and developed the platform architecture from scratch, implemented a single-server web app backed by an SQL database with server code in JavaScript/Node.js, and launched a pilot in May 2017 with a broader announcement in October 2017. The product has been praised by government clients for its design and usability and won recognition at SXSW; the engagement has been ongoing since September 2016.

Key Challenges

Transition from human services to a product-based offering
No internal technology team to build the software
Need to onboard users quickly and reach a pilot launch within months

Project Deliverables

Web application
Single server with SQL database
Browser-based client with a single API
Server code implemented in JavaScript/Node.js
UX/UI and feature-set design
Architecture and development strategy

Project Solution

u2i designed and developed the platform architecture end-to-end, formulating the feature set and UX/UI from the client's concept and customer interviews. They built a single-server web application on an SQL database with a conventional three-tier architecture, a browser-based client using a single API, and server-side code in JavaScript/Node.js. The team applied agile practices to prioritize features, guided architecture choices, planned development strategy, and provided ongoing development and advisory support through launch and subsequent iterations.

Project Outcome

High-quality, well-designed collaboration tool adopted by pilot clients
Positive feedback from government clients who found the product delightful to use
Won second-place prize at an SXSW government technology competition
Improved business validation and ROI through u2i's strategic input

Platforms

Tech Stack

JavaScript
Node.js
SQL

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Development efforts yielded a functional, elegantly designed collaboration solution. The deliverable is uniquely user-friendly and efficient compared to standard government-focused products. The team offered transparency, reliability, and skillful management and engineering services.”
Sascha Haselmayer
CEO
Date: 03/16/2018