endorsedOngoing

Case Management Platform for Argus West Inc

Services Covered:

Custom Software Development

Industry

Government & Public Safety

Duration

82 months

Budget

200K - 999K

Start Date

1 October 2019

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

71/100

Good

Project Capability Score (PCS) estimates how capable Successive Digital is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Argus West Inc

San Diego, United States of America

Project Summary

Successive Technologies is developing a custom case management platform for Argus West Inc, a private investigation company, using Angular, Python, and .NET. The vendor provides an iterative, collaborative engagement with strong project management, regular Slack and Zoom communication, and a live test server. The team has integrated roughly 60 data sources and continues to design case-entry workflows; the engagement began in October 2019 and is ongoing.

Key Challenges

Needed a custom case-processing system tailored to private-investigation workflows
Existing case-management products were built for insurance and third-party administrators and did not fit the client's needs
Required visibility across all parties involved in a case, from providers to legal representatives

Project Deliverables

Case management platform
Backend integrations for approximately 60 data sources
Web-based user interface
Design of case-entry workflows and user processes

Project Solution

The vendor developed a custom case management system and iterative front-end interface tailored to the client's private-investigation workflows. Successive Technologies staffed the project via a hiring pipeline and provided dedicated backend and frontend engineers, a project manager, an account manager, and a communication facilitator. They used Angular, Python, and .NET for development, hosted components on Google Cloud for security, and aimed for SOC 2 compliance. The engagement has been iterative with ongoing design of case-entry forms, dependency mapping, and integrations to approximately 60 external sources.

Project Outcome

The system is used daily and is available on a live server for testing.
The engagement is highly collaborative and the client is involved in every step of development.
Project management practices (Slack channels, recorded Zoom meetings) provide clear coordination and traceability.
The client is satisfied with the team's responsiveness and would confidently recommend them.

Platforms

Tech Stack

Angular
Python
.NET

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The company praises Successive Technologies’ ability to collaboratively develop the product with them. They don’t do anything without the firm’s knowledge even as they provide their own insights about the process. Their project management skills are excellent, and they respond to changes flexibly.”
Alleyne Warner
CIO
Date: 03/23/2022