endorsedOngoing

Custom Software Development for Customer Engagement Center

Services Covered:

Custom Software Development

Industry

Hospitality, Travel & Tourism

Duration

103 months

Budget

200K - 999K

Start Date

1 January 2018

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

71/100

Good

Project Capability Score (PCS) estimates how capable Eminence Technology is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Memphis, United States of America

Project Summary

Eminence Technology partnered with a customer engagement center to provide ongoing custom software development across multiple product lines. The vendor contributed across the product development lifecycle—prototyping, analysis, development, QA, deployment and maintenance—and delivered design and code artifacts, prototypes, and releases. The team follows agile processes and uses tools such as Rallydev and Slack for communication. The client is in the travel and hospitality industry.

Key Challenges

Assist with software development initiatives across multiple product lines

Project Deliverables

Design artifacts
Code artifacts
Prototypes
Deployment packages and releases
Version updates and maintenance

Project Solution

Eminence became an integral extension of the client's product development lifecycle, participating in prototyping, analysis, development, QA, deployment and ongoing maintenance. Key deliverables included design and code artifacts, with work spanning multiple tech stacks tailored to product lines. The team employed agile project management and communication tools to collaborate with the client. Over the years, the engagement grew after an initial successful project, with vendor staffing varying between eight and twelve people including UI designers, full-stack developers, a technical architect and QA analysts.

Project Outcome

Deliverables deployed for new product releases, version updates, maintenance releases, and prototypes
Agile, responsive, and generally timely project management with tools including Rallydev and Slack

Platforms

Tech Stack

Angular
PHP
.NET Core
Elasticsearch
MySQL
MongoDB
Microsoft SQL Server

Client Endorsement

Overall Review Rating

4.5

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Eminence Technology has delivered products, version updates, maintenance, prototypes, and more. So far, the results have been excellent. The team uses agile methodology for project management, using Rallydev, Slack, and more for communication.”
Saeed Karim
CTO
Date: 09/23/2021