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Customer Self-Service Platform for Tele2 Latvia

Services Covered:

Custom Software Development
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Industry
Industry

Telecommunications

Duration
Durationinfo-circle

50 months

Budget
Budget

200K - 999K

Start Date
Start Date

1 January 2017

Team Size
Team Size

6-10

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
76/100
Good

Project Capability Score (PCS) estimates how capable toughlex is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Tele2 Latvia

mapRiga, Latvia

Project Summary

Toughlex provides ongoing front- and backend development for a telecom operator (Tele2 Latvia), building a customer self-service platform. The platform uses React.js on the frontend and .NET on the backend, includes payment functionality and third-party integrations, and is supported by a scrum-based team using Jira, Confluence, and GitHub. The delivered product is in use by customers and has received positive feedback.

Key Challenges

  • Build a customer self-service platform for telecom users
  • Implement payment functionality and integrate third-party services

Project Deliverables

  • Customer self-service platform
  • Payment implementation
  • Third-party integrations
  • Backend (built on .NET)
  • Frontend (React.js)

Project Solution

Toughlex developed and continues to develop a customer self-service platform, advising on technical design and implementing frontend and backend components. The solution includes payment processing and integrations with third parties; the backend is built on .NET and the frontend on React.js. The engagement is staffed by five front- and backend developers and a scrum master from Toughlex and follows scrum practices with Jira and Confluence for delivery and documentation.

Project Outcome

  • Platform is in production and used by customers
  • Successful delivery with solid customer feedback
  • Effective scrum process with daily standups and tooling (Jira, Confluence, GitHub)
  • Vendor responsive to staffing needs, replacing underperforming developers when required

Platforms

  • WebWeb

Tech Stack

  • React.jsReact.js
  • .NET.NET
  • JiraJira
  • ConfluenceConfluence
  • GitHubGitHub

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The work delivered from Toughlex has been successful, getting solid use and positive feedback from customers. The team is well organized and works efficiently with a scrum methodology. Their ability to adapt to client needs and changes in the project is impressive.”

Edgars Fortinsj

Digital Development Manager

Note: This endorsement is based on publicly available client feedback from external review sources.

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