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CRM Platform Development for Telecommunications Company

Services Covered:

Custom Software Development
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Industry
Industry

Telecommunications

Duration
Duration

91 months

Budget
Budget

200K - 999K

Client Size
Start Date

1 January 2019

Team Size
Team Size

6-10 Employees

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
77/100
Good

Project Capability Score (PCS) estimates how capable Ezeiatech is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Bharti Airtel Limited

map India

Project Summary

A telecommunications company engaged Ezeiatech Systems to develop a CRM platform and migrate legacy systems to modern technologies. Ezeiatech built a B2B software interface with a complete customer journey and subscription options, then provided ongoing support. The client praised the team's business understanding, flexibility, and timely deliveries.

Key Challenges

  • Move into new technologies by developing a platform

Project Deliverables

  • CRM platform
  • B2B software interface platform
  • Legacy-to-modern migration (MongoDB, React, Java, Oracle, MySQL)
  • Complete customer journey and subscription features
  • Ongoing support and services

Project Solution

Ezeiatech developed a CRM/B2B software interface platform, migrating the client from legacy systems to newer technologies (MongoDB, React, Java, Oracle, MySQL). They implemented a complete customer journey with subscription options and continue to provide ongoing support and services to customers as needed.

Project Outcome

  • The platform helped the client's customers in the hospitality industry
  • The vendor delivered the platform ahead of schedule
  • The team demonstrated strong processes, technology choices, and practical suggestions

Platforms

  • WebWeb

Tech Stack

  • MongoDBMongoDB
  • React.jsReact.js
  • JavaJava
  • OracleOracle
  • MySQLMySQL

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The client is delighted with Ezeiatech Systems' work in showing good balance in their work and finding solutions for any issue that arises. They're also flexible in adaption to the client's project management tools to ensure prompt deliveries. The client also praises their understanding approach.”

Venkatesh Venu

VP Of Engineering

Note: This endorsement is based on publicly available client feedback from external review sources.

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