endorsedOngoing

Delivery Management Android App & Admin Panel for Online Bookstore

Services Covered:

Mobile Application Development • Website Development

Industry

E-commerce & Retail

Duration

92 months

Budget

200K - 999K

Start Date

1 December 2018

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

83/100

Strong

Project Capability Score (PCS) estimates how capable Surf is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Labirint

Omsk, Russia

Project Summary

Surf developed an Android delivery-management app and an admin web panel for a leading online bookstore to improve order handling and delivery processes. The vendor analyzed the existing system, integrated the web service with the deliverer database, and implemented route optimization, status updates, and deliverer reporting. The work is ongoing and has led to measurable improvements in delivery performance and client experience, although there have been occasional delays in bug fixes.

Key Challenges

Make the delivery service more structured
Ensure order status is updated in due time
Map out optimal routes for deliverers
Allow status and contents of an order to be changeable
Handle refused orders and quickly adjust a deliverer's route

Project Deliverables

A mobile app for Android tablets
An admin web panel
Integration with the deliverers database and device-ID authentication
Route-optimization and route-following features
Deliverer accounts and reporting (Top 5, delivered counts)
Adaptation of the app for drivers delivering to pick-up points

Project Solution

Surf analyzed the client's existing delivery system and integrated the web service with the deliverers database. They developed an Android app for delivery staff and an admin web panel, implemented device-ID authentication (no manual login), and delivered route-optimization, order-status management, and deliverer reporting features. The app was adapted for drivers delivering to pick-up points and the system remains under ongoing development.

Project Outcome

The number of deliveries per employee has grown.
An incentive program for deliverers was implemented.
Less time is spent on deliverer support.
Deliverers spend less time collecting orders from distribution centers.
Orders can now be paid by plastic card.
Orders are delivered faster.
Clients receive automated notifications on order status.
Deliverers can be tracked during route-following.
Order mixups are less frequent.

Platforms

Mobile
Web

Tech Stack

Android

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The work is still ongoing, but the client has already seen significant improvements in their delivery process. Surf works in a collaborative manner, actively communicating with the in-house team to ensure all tasks are on track. However, there are instances when they take too much time to fix bugs. This review is an update by the client company. The original content is located below the new review.”
Dmitry Gordienko
Lead Backend Developer, Labirint at Labirint
Date: 09/21/2021