endorsedCompleted

Backend and Integration Development for Telecommunications Company

Services Covered:

Custom Software Development • Web Application Development • Application Integration

Industry

Telecommunications

7 months

Budget

200K - 999K

Start Date

1 March 2022

Team Size

1-5

Engagement Model

Nearshore

Project Capability Score (PCS)

74/100

Good

Project Capability Score (PCS) estimates how capable Intellexi is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Avaya

Milan, Italy

Project Summary

Intellexi augmented an internal team to build multiple backend and frontend applications for a telecommunications company, including data-export services, billing backends, service configurators and integrations for manual outbound-call management. The team delivered features into production across planned phases and maintained regular meetings using a PMP-style governance with Agile development practices. The client praised the team's collaboration, accessibility and reliable project management.

Key Challenges

Support low-level analysis and design
Build SAGE backend application for data export to Oracle DB
Build billing backend application for data export to Microsoft SQL Server
Deliver a service configurator backend application
Implement custom backend for managing manual outbound calls
Integrate backend systems with ServiceNow or IBM Control Desk
Deliver frontend billing application and web admin interface for DB and IVR
Create custom widgets for integrations and manual outbound call management

Project Deliverables

SAGE backend application for data export to Oracle DB
Billing backend application for data export to Microsoft SQL Server
Service configurator backend application
Custom backend for managing manual outbound calls
Backend integration with ServiceNow or IBM Control Desk
Frontend billing custom application
Web administration interface for database and IVR
Custom widgets for ServiceNow/IBM Control Desk integration and manual outbound calls

Project Solution

Intellexi augmented the client's internal team and executed solution design, development, system testing, UAT and go-live phases. They delivered multiple backend systems (SAGE and billing backends) for data export to external SQL DBs, a service configurator, custom backends for manual outbound-call management, integrations with ServiceNow/IBM Control Desk, frontend billing and web admin interfaces, and custom widgets. The selection was influenced by their Avaya and BRIX platform knowledge, and the vendor staffed the project with two senior solution architects and two senior developers.

Project Outcome

Customer feedback was positive for every go-live and all planned features were put into production.
Project management maintained regular meetings using a PMP style with Agile during development, and the client valued direct access to the team and executives.

Platforms

Tech Stack

Oracle
Microsoft SQL Server
ServiceNow

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

We were satisfied with Intellexi's collaboration and project management. The team maintained a smooth workflow through regular meetings and demonstrated a friendly, reliable approach throughout the engagement.
Gianmario Fossati
Senior Project Manager
Date: 12/19/2022