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EndorsedendorsedOngoing

Self-Service Customer and Sales Portal for Telecommunications Firm

Services Covered:

Custom Software Development
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Industry
Industry

Telecommunications

Duration
Durationinfo-circle

9 months

Budget
Budget

200K - 999K

Start Date
Start Date

1 November 2018

Team Size
Team Size

Confidential

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
76/100
Good

Project Capability Score (PCS) estimates how capable Codaxy is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

VodafoneZiggo

mapAmsterdam, Netherlands

Project Summary

Codaxy built a comprehensive self-service customer portal and is developing a sales portal for a large telecommunications firm, using Angular for the frontend. The work exposed plug-and-play features and dashboards so customers can view network metrics and perform changes previously handled by the provider. The engagement began in November 2018 and remains ongoing; the client reports rapid delivery, strong project management and high satisfaction.

Key Challenges

  • Consolidate and expose hundreds of portal features as marketable products.
  • Deliver incremental feature exposure to customers on time.

Project Deliverables

  • Self-service customer portal
  • Dashboards exposing network metrics
  • Sales portal built with Angular
  • Plug-and-play feature exposure capabilities

Project Solution

Codaxy created a self-service portal that exposes plug-and-play functionality to customers and added dashboards to surface network metrics. They implemented the frontend using Angular, enabling customers to view traffic and make changes that previously took 1–2 weeks and can now be completed in minutes. The vendor is also building a new sales portal and continuing to add products and functionality as part of an ongoing engagement.

Project Outcome

  • Achieved in three months what others couldn’t achieve in a year.
  • Reduced customer change lead time from 1–2 weeks to about 5 minutes and enabled service delivery within 24 hours.
  • Ongoing engagement with continuous product expansion and strong project management using Jira and regular meetings.

Platforms

  • WebWeb

Tech Stack

  • AngularAngular

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Codaxy’s work has been received with a standing ovation.  They team can identify deliverables clearly and understands necessary requirements. Customers can expect a competent team that delivers exceptional results.”

João Borges

Program Manager

Note: This endorsement is based on publicly available client feedback from external review sources.

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