endorsedOngoing

Custom Web CRM and DevOps for Winncom Technologies

Services Covered:

CRM Solutions • Custom Software Development • DevOps • Cloud Consulting and Services

Industry

Telecommunications

Duration

26 months

Budget

50K - 199K

Start Date

1 June 2024

Team Size

11-15 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

78/100

Good

Project Capability Score (PCS) estimates how capable Bluetris is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Winncom Technologies

Denver, United States of America

Project Summary

Bluetris developed a custom web-based CRM for a telecommunications company and established a CI/CD pipeline with ongoing DevOps support. The work included integrations with existing systems and cloud automation on AWS, delivering faster deployment cycles, improved monitoring, and better uptime. The vendor embedded a sizable engineering team, held weekly sprint reviews, and communicated via Slack, Jira, and Zoom.

Key Challenges

Legacy systems lacked performance, flexibility, and integration capabilities as operations scaled.
Need for tailored CRM features including inventory tracking, multi-tier partner management, performance analytics, and client servicing.
Requirement for robust DevOps and CI/CD support to ensure system stability during rapid deployments.

Project Deliverables

Custom web-based CRM platform with multi-user access, real-time analytics, lead management, and role-based permissions
Integration with existing inventory systems, communication channels, and external vendor platforms
CI/CD pipeline, cloud infrastructure automation using Terraform, and scalable deployment architecture on AWS
Ongoing DevOps support for deployment, monitoring, incident response, and performance tuning

Project Solution

Bluetris delivered a custom web-based CRM tailored for the client's inventory tracking, multi-tier partner management, performance analytics, and client servicing needs. They integrated the CRM with the client's existing tools and external platforms, established a CI/CD pipeline, automated cloud infrastructure using Terraform, and deployed a scalable architecture on AWS. A 15-member engineering team (front-end, back-end, and DevOps) was embedded into the client's workflows, and Bluetris provided ongoing DevOps support and high-level consultation from company founders.

Project Outcome

Enhanced ability to manage client relationships, track sales activity, and generate dynamic performance reports.
Streamlined disparate processes into a centralized platform, improving collaboration and decision-making across departments.
Faster deployment cycles, better rollback strategies, and real-time monitoring that reduced incidents impacting users.
Notable improvements in system uptime and performance consistency.

Platforms

Web
Cloud

Tech Stack

Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Bluetris Technologies Pvt. Ltd.'s work has streamlined the client's processes and enhanced their ability to manage customer relationships. The team responds to needs, holds weekly sprint reviews, and communicates openly via Slack, Jira, and Zoom. Their commitment and proactiveness are impressive.”
Anonymous
Department Manager
Date: 04/11/2025