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AWS Migration & DevOps for AMS Connect (Critical Messaging)

Services Covered:

Cloud Consulting and Services • Custom Software Development • DevOps • Cloud Infrastructure Management • Software Maintenance and Support • Managed IT Services
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Industry
Industry

Telecommunications

Duration
Durationinfo-circle

18 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 February 2020

Team Size
Team Size

11-15

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
80/100
Strong

Project Capability Score (PCS) estimates how capable Intelegencia is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

American Messaging

mapPhoenix, United States of America

Project Summary

Intelegencia migrated the AMS Connect critical messaging app from a previous partner to AWS and assumed responsibility for DevOps, 24/7 monitoring and ongoing development and maintenance. The migration—covering an app with roughly 25,000–30,000 users—was completed with minimal downtime and low customer disruption. The vendor manages operations remotely (vendor in the Philippines) while coordinating with a US-based representative.

Key Challenges

  • Migrate existing app code from a former partner to AWS
  • Transfer and convert an install base of approximately 25,000–30,000 users
  • Lack of an in-house development team requiring an external provider for migration and ongoing development
  • Ensure secure, encrypted messaging to meet HIPAA requirements for healthcare data

Project Deliverables

  • App migration to AWS
  • Custom development
  • Rebranded product documentation
  • 24/7 monitoring and DevOps services
  • Ongoing development and maintenance

Project Solution

Intelegencia took over the migration from the former vendor, rebranded documentation provided by that partner, and performed custom development and migration of the AMS Connect app to AWS. They received all user guidelines, manuals, and credentials, consulted with the former DevOps team during transition months, and now provide 24/7 monitoring, DevOps, and ongoing development and maintenance for the system.

Project Outcome

  • Customers migrated to the new platform with minimal technical difficulties
  • New app instance launched successfully with little to no downtime
  • Migration proceeded on schedule, minimizing customer disruption
  • Project management and communication were rated excellent, enabling integrated vendor participation

Platforms

  • CloudCloud
  • WebWeb

Tech Stack

  • Amazon Web Services (AWS)Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

Everything with the migration went smoothly and stayed on schedule. Our customers saw very little disruption or downtime, and it all went as planned. Intelegencia handled the project well even with the time zone differences, and they've lived up to what we expected.

Jenna Richardson

VP Marketing & Product Development

Note: This endorsement is based on publicly available client feedback from external review sources.