endorsedOngoing

UX Design & Frontend Development for ISP Billing and OSS Platform

Services Covered:

UI/UX Design • Website Development • Custom Software Development • Software Product Development

Industry

Financial Services

Duration

112 months

Budget

50K - 199K

Start Date

1 April 2017

Team Size

11-15 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable 47Billion is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Hong Kong

Project Summary

47Billion augmented an in-house development team to accelerate and modernize an automated billing and operational support platform for a wireless ISP. The vendor supplied UX/UI design, program management, and development resources, expanding from an initial small engagement to 10+ full-time contributors. The engagement improved design quality, accelerated the development cycle, and helped the client optimize internal processes.

Key Challenges

Development progress was too slow and the client needed faster results
The client had difficulty finding qualified programmers
The client specifically needed user-experience and design engineering expertise

Project Deliverables

UX/UI designs
Frontend development
Backend development and migration from Java to a newer architecture
Architect-led platform optimization
Billing and operational-support system modules (invoices, payments, history logs, authentication, tickets, equipment, inventory)

Project Solution

47Billion began by supplying a UX designer (the vendor CEO) and quickly expanded the team to include additional designers, a program manager, several developers, and a solutions architect. The vendor augmented the client's internal team, interfaced with other agencies and Indian partner firms, and took ownership of delivery and program management. They helped migrate and modernize the platform by converting it from Java to a newer architecture and optimized deep technical challenges to improve performance and maintainability. The team delivered designs and development work across billing and operational-support modules and grew to 10+ full-time contributors.

Project Outcome

Designs were significantly improved compared to the client's in-house work
Development cycles accelerated, enabling faster delivery
The engagement produced cost savings by avoiding mistakes and improving efficiency
The vendor provided program/project management ownership, improving internal processes and coordination

Platforms

SaaS

Tech Stack

Java

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“47Billion has many diverse and talented resources available to devote to the project. The assigned project manager helped improve internal processes and the development resources continue to impress. Speed, quality, and dedication are stand out qualities.”
Anonymous
Owner
Date: 07/13/2017