endorsedCompleted

Policy Management Platform Modernization for ARCW Leavitt Insurance Services

Services Covered:

Staff Augmentation

Industry

Financial Services

Duration

14 months

Budget

50K - 199K

Start Date

1 February 2024

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

80/100

Strong

Project Capability Score (PCS) estimates how capable Flyte Solutions Ltd. is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

ARCW Leavitt Insurance Services

Trinity, United States of America

Project Summary

Flyte Solutions Ltd. provided IT staff augmentation for an insurance company, integrating with internal teams to re-architect a policy management platform using .NET Core and React.js. They supplied front-end and back-end developers and DevOps specialists, improved the customer service portal, and supported CI/CD and documentation. The engagement accelerated delivery timelines, reduced support tickets, and improved internal workflows and employee satisfaction.

Key Challenges

Upgrade legacy systems as part of a broader modernization initiative
Digitize client-facing services to enhance customer experience
Improve operational efficiency across internal departments
Augment the internal IT team with skilled professionals proficient in modern technologies

Project Deliverables

Experienced developers (.NET Core, React.js) and DevOps specialists assigned
Re-architected policy management platform
Enhanced customer service portal with real-time updates and secure login features
CI/CD support, technical documentation, and regular sprint reviews

Project Solution

Flyte Solutions supplied IT staff augmentation tailored to the client's needs, assigning experienced .NET Core and React.js developers and DevOps specialists. They integrated into Agile sprints with the client's teams, proposed a phased approach for re-architecting the policy management platform, enhanced the customer portal with secure login and real-time updates, and supported CI/CD processes alongside technical documentation and sprint reviews.

Project Outcome

Accelerated delivery of the new version of the policy management system
Significant reduction in support tickets related to the customer portal
Smoother internal workflows due to automation of manual tasks
Improved employee satisfaction as augmented staff relieved bandwidth constraints

Platforms

SaaS

Tech Stack

.NET Core
React.js
Azure

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“With Flyte Solutions Ltd.'s support, the client accelerated development timelines and reduced support tickets related to the customer portal. The team integrated seamlessly into the client's Agile sprints and demonstrated proactive communication and excellent project management.”
Kimberly Eckelbarger
Founder
Date: 04/30/2025