endorsedCompleted

Dynamics 365 Modernization for Packaging Supplier

Services Covered:

Custom Software Development • CRM Solutions

Industry

Engineering & Manufacturing

Duration

24 months

Budget

Confidential

Start Date

1 September 2023

Team Size

6-10 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

85/100

Strong

Project Capability Score (PCS) estimates how capable UDS Systems is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Mercamer Oy

Vantaa, Finland

Project Summary

UDS Systems modernized and automated a Finnish packaging supplier's legacy system, optimizing sales processes and implementing structured product information management. They integrated the solution with the client's ERP, implemented complex pricing and margin controls, and delivered a role-based UI with process automation and technical enhancements. The system met the client's requirements and was successfully released into production; the client highlighted strong project management, proactive communication, and a focus on maintainability and scalability.

Key Challenges

Need for effective sales and product management
Lack of system support and adaptability in the legacy system
Required integration setup (ERP integration)
Need for centralized information

Project Deliverables

Modernized legacy system via a Dynamics 365 implementation
Sales automation and structured product information management
ERP integration
Role-based user interface
Advanced pricing and margin control mechanisms and support for complex pricing models
Process automation and technical enhancements

Project Solution

UDS Systems replaced the client's outdated legacy system by implementing a Dynamics 365 solution to modernize and automate core processes. They optimized sales workflows, implemented structured product information management, supported customer-specific pricing and multiple packaging tiers, configured advanced pricing and margin control mechanisms, integrated the solution with the ERP system, delivered role-based UIs, and implemented process automation and other technical enhancements using on-site expertise supplemented with nearshore delivery.

Project Outcome

System fully met requirements and was released into production
High level of project management and quality of delivery
Efficient, well-organized project management with proactive communication
Solution designed for maintainability, scalability, and future readiness

Platforms

Tech Stack

Microsoft Dynamics

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“UDS Systems successfully launched a system that fully met the client's requirements. They demonstrated high project management skills and delivered quality outputs. Their efficient and well-organized approach, proactive communication, responsiveness, and attention to detail stand out.”
Sami Hietanen
Managing Director
Date: 03/11/2026