endorsedOngoing

B2C Fleet Management Platform & Dynamics 365 Customization

Services Covered:

Custom Software Development • CRM Solutions • Website Development • System Integration

Industry

Logistics & Transportation

Duration

123 months

Budget

Confidential

Start Date

1 May 2016

Team Size

21-25 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

80/100

Strong

Project Capability Score (PCS) estimates how capable UDS Systems is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Germany

Project Summary

UDS Systems developed and continues to maintain a B2C fleet management platform and customized Dynamics 365 Power App modules for a German fleet management company. Deliverables include damage management, leasing lifecycle support, invoicing with OCR and SAP integration, and a portal providing fleet analytics and operational features. The client reports broad adoption and high throughput across damage cases, leasing cars and invoices, and praises UDS's timeliness, responsiveness, and professionalism.

Key Challenges

Create a custom B2C portal for drivers, fleet managers, and leasing companies
Customize Dynamics 365 Power App for storing and managing car and repair information
Implement a system for managing leads and opportunities effectively

Project Deliverables

B2C portal for drivers, fleet managers, and leasing companies
Customization of Dynamics 365 Power App for car management and repair processes
Damage management module with simplified accident reporting and post code routing for repair partners
Leasing process module with reminders and document exchange
Invoicing and outvoicing system with OCR parsing and invoice approval workflow
SAP integration for synchronized billing and customer data
Fleet analytics and features for car ordering, fuel and service card ordering, and repair status tracking

Project Solution

UDS Systems developed and implemented a B2C portal and multiple backend modules to support fleet operations, customizing Dynamics 365 Power App for car management and repair workflows. They delivered damage-management forms and partner routing, leasing lifecycle workflows, invoicing/outvoicing with OCR and SAP integration, invoice approval and tracking, and features for ordering cars, fuel and service cards, plus fleet analytics. The team used an agile Scrum approach with iterative planning and delivered ongoing enhancements.

Project Outcome

Handling nearly 27,000 damage cases efficiently
Collaborating with 660 repair partners to streamline repairs
Serving a community of 11,600 drivers
Managing approximately 26,700 leasing cars throughout their lifecycles
Processing approximately 30,400 invoices from 180 partners and about 13,200 outvoices to 300 partners
Engaging nearly 2,500 active B2C portal users

Platforms

Tech Stack

Microsoft Dynamics

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Thanks to UDS Systems, the client has served a community of 11,600 drives and managed approximately 26,700 leasing cars. They've also handled nearly 27,000 damage cases and collaborated with 660 repair partners. UDS Systems' timeliness, responsiveness, dedication, and professionalism are exemplary.”
Anonymous
CTO
Date: 03/13/2024