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EndorsedendorsedOngoing

Long-Term CRM Development Partnership with Microsoft Gold Partner

Services Covered:

CRM Solutions • Custom Software Development
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Industry
Industry

Software Development

Duration
Durationinfo-circle

12 months

Budget
Budget

Confidential

Start Date
Start Date

1 August 2015

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
79/100
Good

Project Capability Score (PCS) estimates how capable ScienceSoft is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Arbela Technologies

mapSan Diego, United States of America

Project Summary

ScienceSoft has a long-term partnership with a Microsoft gold partner to design, customize and develop CRM applications and provide pre-sales estimation work. The vendor performs JavaScript coding, plug-in modifications, custom reporting and changes to out-of-the-box CRM functionality. The client reports consistent on-time, on-budget delivery and high responsiveness, supporting an ongoing relationship since 2015.

Key Challenges

  • Lacked in-house CRM developers
  • Needed development work and pre-sales estimation support to fill gaps in expertise

Project Deliverables

  • JavaScript coding and plug-in modifications
  • Custom reports
  • CRM functionality changes and customizations
  • Assigned development team (3-4 people) and administrators for on-premises installations
  • Pre-sales estimates and estimation work

Project Solution

ScienceSoft built and extended the client's CRM systems, delivering JavaScript coding, plug-in modifications, custom reports and changes to out-of-the-box CRM functionality. They provided a small dedicated team (3–4 people, with two constant contributors) and administrators for on-premises installations, and supported estimation and pre-sales activities. Communication was primarily via email and spreadsheets, with occasional meetings for complex tasks.

Project Outcome

  • Ongoing repeat engagements and a long-term partnership
  • Consistent on-budget or under-budget delivery with excellent turnaround times
  • High-quality code, strong CRM understanding, and good responsiveness

Platforms

  • CRMCRM

Tech Stack

  • JavaScriptJavaScript
  • Microsoft DynamicsMicrosoft Dynamics

Client Endorsement

Overall Review Rating

4.63star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“ScienceSoft is recommended to others with complex CRM needs because of their expertise and project management skills. They always deliver on time and on budget, or even under budget, which explains the client's long-term trust.”

Anonymous

CRM Lead

Note: This endorsement is based on publicly available client feedback from external review sources.

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