endorsedCompleted

Field Services Management (FSM) Platform for Property Maintenance Franchise

Services Covered:

Custom Software Development

Industry

Real Estate

Duration

48 months

Budget

50K - 199K

Start Date

1 December 2014

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

72/100

Good

Project Capability Score (PCS) estimates how capable Telesens is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Aurum Window Cleaning

Toronto, Canada

Project Summary

Telesens developed and implemented a full-scale Field Services Management (FSM) solution for a national property/window-cleaning franchised business. The platform supported services area management, sales agents, work planning, crew management, order management, payments integration, and a customer self-care portal. The system was deployed as a multi-tenant solution and built using .NET/C#, JavaScript/HTML/CSS, and MS SQL. The client reported that the delivered system met expectations, was easy to use, and led to a long-term engagement with Telesens.

Key Challenges

Increase company turnover roughly tenfold and expand services across North America
Automate marketing, logistics, management processes and franchisee management
Build a custom, full-scale FSM solution from scratch to support franchise operations
Support complex integrations and multi-tenant data isolation for franchisees

Project Deliverables

Full-scale Field Services Management (FSM) solution
Customer self-care portal
Multi-tenant architecture allowing franchisee isolation
Integrations with accounting systems, Google Maps, and Twilio
Order management and work planning modules

Project Solution

Telesens designed, developed, and implemented a full-scale Field Services Management (FSM) platform covering services-area management, sales-agent and crew management, work planning, order management, payments and accounting integrations, customer self-care portal, telemarketing and related workflows. The system was deployed in a multi-tenant architecture to isolate franchisee data. The implementation used .NET/C#, JavaScript/HTML/CSS, MS SQL, Google Maps services and Twilio, and was delivered by a dedicated team (1 PM/Analyst, 4-7 developers, 1-2 QA specialists).

Project Outcome

Delivered a working, easy-to-use system that met the client's expectations
Secured a long-term engagement with the client and willingness to continue collaboration
Established organized project management with regular Skype meetings and email communication

Platforms

SaaS

Tech Stack

.NET
C#
JavaScript
HTML
CSS
SQL

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Telesens embodied client ideas, translating them into a fully working and navigable system. Clients worked with them for a long period and expressed intent to work on future endeavors. Their project handling was organized, with regular meetings held discussing project specifications and approaches.”
Michael Morozov
President
Date: 08/24/2021