endorsedOngoing

CRM Feature Development and Ongoing Support for SaaS CRM

Services Covered:

Custom Software Development

Industry

Real Estate

Duration

127 months

Budget

50K - 199K

Start Date

1 January 2016

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable APPWRK IT Solutions is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

RWSCRM

United States of America

Project Summary

A SaaS CRM provider hired APPWRK IT Solutions to add new features and provide ongoing support to ensure new functionality integrated seamlessly with their existing CRM. The vendor produced mock-ups, built the interface and features using ASP.NET, ADO.NET, Twilio, HTML, CSS, and jQuery, and provided a developer and designer full‑time. The client praised the team's responsiveness, daily communication, and timely status updates.

Key Challenges

Add new features to the CRM and ensure they work seamlessly with existing functionality.
Provide ongoing support to help onboard new clients and set up the system.
Deliver an application that helps client companies operate more professionally and smoothly.

Project Deliverables

Mock-up for the application
Web interface / UI
New CRM features integrated with existing system
Ongoing development support for client setup

Project Solution

APPWRK met with the client's business development team and project manager to gather requirements, delivered mock-ups, and then developed the interface and features. The work used ASP.NET, ADO.NET, Twilio, HTML, CSS, and jQuery. The client requested one full‑time developer and one full‑time designer (full‑stack), which the vendor provided and continues to support.

Project Outcome

The deliverables and communication were excellent and delivered quickly.
The team managed the project gracefully and met the client's expectations.
Daily status reports and Loom videos supported transparent, timely collaboration.

Platforms

SaaS

Tech Stack

ASP.NET
ADO.NET
HTML
CSS
jQuery

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Throughout their partnership with the APPWRK IT Solutions team, the company appreciated their availability and quick communication. The team managed the entire project gracefully and they always met the company's expectations.”
David Koutek
President
Date: 06/10/2021