endorsedCompleted

Government Grievance Mobile Apps and Web Portal

Services Covered:

Mobile Application Development • Website Development • Application Integration • API Development • Software Maintenance and Support

Industry

Business Consulting & Services

Duration

3 months

Budget

50K - 199K

Start Date

1 January 2018

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

69/100

Good

Project Capability Score (PCS) estimates how capable Supersourcing is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Todxs

Brazil

Project Summary

EngineerBabu designed and developed iOS and Android mobile apps and a web portal for a government grievance system, creating wireframes and logo concepts and preparing for testing and deployment. Development has been on schedule and the vendor has met deadlines, demonstrating the ability to deliver a scalable, secure enterprise-level application. The platform supports grievance logging, status checks, registration via the portal, and integration with the Grievance Management System.

Key Challenges

Build iOS and Android applications
Create a portal and dashboard with differing security restrictions
Localize the platform in Portuguese
Develop a quick, simple, and transparent grievance platform to drive citizen utilization

Project Deliverables

iOS mobile application
Android mobile application
Web portal and dashboard
Integration with Grievance Management System (GMS)
Wireframes and logo concepts

Project Solution

The vendor developed native iOS and Android applications to log citizen grievances and enable status checks, built a web portal and dashboard for registration and administration, and implemented integration with the Grievance Management System (GMS). The team followed Agile methodology and used Basecamp for project management, and they produced wireframes, logo concepts, and a website as part of the engagement. Future work included testing, analytics, payment gateway integration, deployment, and ongoing maintenance.

Project Outcome

RFP completed and a demo solution presented
Development is on schedule and deadlines have been met
Delivered a scalable, high-quality application that met industry security expectations
Project progressed to wireframes, branding, and planned testing, analytics, payment integration, deployment, and maintenance

Platforms

Mobile
Web

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

4.63

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Development is on schedule. EngineerBabu has met deadlines so far, and current results portend well for a successful engagement.”
Bárbara Zaidan Gama
Account Manager
Date: 04/18/2018