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CRM Web Application for Swiss Pharmaceutical Customers

Services Covered:

Web Application Development
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Industry
Industry

Pharmaceuticals & Biotechnology

Duration
Durationinfo-circle

5 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 August 2019

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
74/100
Good

Project Capability Score (PCS) estimates how capable Q agency is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Sandoz Pharmaceuticals

mapBaar, Switzerland

Project Summary

Q agency developed a CRM web application for a pharmaceutical client to handle invoice and contract processing for Swiss customers. The engagement included frontend UX/UI work, backend development and a small data warehouse integrated with the client’s internal systems. The team used SQL, PHP, Python and HTML and delivered an MVP by December after the August 2019 kickoff. The client praised the vendor’s flexibility, active communication and collaborative approach to improving processes and CX.

Key Challenges

  • Develop a customer platform (CRM) tailored for Switzerland
  • Facilitate and streamline interactions with Swiss healthcare professionals

Project Deliverables

  • Web application for invoice and contract processing
  • Frontend UI/UX design
  • Backend development and integration
  • Small data warehouse connected to internal warehouse
  • MVP (minimum viable product)

Project Solution

Q agency developed a web application that supports invoice and contract processing and serves as a CRM for Swiss customers. They performed frontend design work to streamline UX/UI and handled backend development, creating a small data warehouse that connects to the client’s internal warehouse. The team delivered an MVP within a tight deadline and continues to iterate on and improve the platform. The tech stack included SQL, PHP, Python, and HTML, and the delivery team was approximately 4–5 people.

Project Outcome

  • The client reported high satisfaction and described the partnership as collaborative and impactful
  • Continuous process and CX improvements driven by vendor recommendations
  • Active communication through workshops, web calls, email and chat
  • MVP delivered by December, meeting a tight deadline

Platforms

  • WebWeb

Tech Stack

  • SQLSQL
  • PHPPHP
  • PythonPython
  • HTMLHTML

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The Q Agency team was made up of flexible critical thinkers, making them a pleasure to work with. They strike the delicate balance of fulfilling requirements while making excellent suggestions for process improvements. No matter what the task at hand, the team makes it work and delivers.”

Caroline Oehri

Manager Commercial & Strategic Initiatives

Note: This endorsement is based on publicly available client feedback from external review sources.

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