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Insurance Mobile App (iOS & Android) with Digital Health Card

Services Covered:

Mobile Application Development
Project hero — replace with case study imagery
Industry
Industry

Financial Services

Duration
Durationinfo-circle

30 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 September 2019

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
75/100
Good

Project Capability Score (PCS) estimates how capable Mitigate is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

mapRiga, Latvia

Project Summary

MAK IT developed native iOS and Android apps and designed UX/UI for an insurance company to modernize its indemnity application process. The apps let customers view policy information, pay bills, submit and track claims, and use a digital health card. Three months after launch 17% of customers used the app to file claims; the product reached 10,000 downloads and ranked #1 in app stores for three weeks. The vendor continues maintenance and iterative improvements.

Key Challenges

  • Customers were increasingly mobile and the indemnity application process needed improvement
  • The client required native iOS and Android applications and modern UX/UI design

Project Deliverables

  • Native iOS and Android mobile applications
  • Policy account and billing features
  • Claims submission and tracking
  • Push notifications for claim replies
  • Digital health card
  • Maintenance and continuous improvements

Project Solution

MAK IT built native iOS and Android applications and designed the UX/UI to improve the insurer's indemnity application flow. The initial phase delivered features for viewing policy contracts and invoices, bill payments, claim submission and tracking, and notifications. A second phase implemented a digital health card to replace physical cards. The product is now in maintenance with ongoing improvements; development followed agile practices.

Project Outcome

  • 17% of customers used the app to file claims within three months
  • 10,000 downloads to date
  • Ranked #1 in app stores for three weeks

Platforms

  • MobileMobile

Tech Stack

  • iOSiOS
  • AndroidAndroid
  • JiraJira

Client Endorsement

Overall Review Rating

3.88star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Three months after MAK IT launched the app, 17% of customers chose the app as a faster and more convenient way to file their health insurance claims instead of using the web. To date, there have been 10,000 app downloads, and it has ranked #1 in app stores for three weeks.”

Anonymous

Head of E-Commerce & Digital Dev

Note: This endorsement is based on publicly available client feedback from external review sources.

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