endorsedCompleted

Facebook Chatbot and Integrations for Luxury Escapes

Services Covered:

Custom Software Development • Chatbot Development

Industry

Hospitality, Travel & Tourism

Duration

3 months

Budget

10K - 49K

Start Date

1 November 2018

Team Size

1-5 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

68/100

Good

Project Capability Score (PCS) estimates how capable Master of Code Global is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Luxury Escapes

Austin, United States of America

Project Summary

Master of Code Global developed a Facebook-focused chatbot for Luxury Escapes, integrating it with the client's Deals API, LiveChat, Google location services, and Salesforce to make the bot accessible across multiple international markets. The chatbot drove substantial business impact, generating $500,000 in the first few months, achieving a 3x higher conversion rate than the website and an 89% user response rate. The vendor demonstrated strong technical and creative skills and met deadlines while communicating effectively.

Key Challenges

Increase conversion
Find new users
Test social channels (introduce a chatbot to improve the acquisition funnel)

Project Deliverables

Facebook chatbot
API integration (Luxury Escapes Deals API)
LiveChat integration
Google Location API integration
Salesforce integration

Project Solution

Master of Code Global developed a Facebook-first chatbot that considered analytics and the user journey and was made accessible across markets including the US, Australia, Singapore, and Hong Kong. The team integrated the client's Luxury Escapes Deals API with LiveChat, used Google's location API for geolocation functionality, and implemented a Salesforce integration. The vendor delivered the bot with a small core team (about five people), led by a project manager and a developer, and coordinated additional team members and consultants as needed.

Project Outcome

$500,000 in revenue within the first few months after launch
3X better conversion rate than the website
89% user response rate
Met deadlines and maintained clear communication throughout the engagement

Platforms

Tech Stack

REST API
Salesforce
Google Cloud Platform (GCP)

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated seamlessly.”
Matt Meisner
VP of Digital Marketing
Date: 07/24/2020