endorsedCompleted

AI Voice Bot and Mobile Customer Portal for Consulting Company

Services Covered:

AI and Machine Learning • Custom Software Development • Website Development

Industry

Business Consulting & Services

Duration

5 months

Budget

50K - 199K

Start Date

1 January 2025

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

75/100

Good

Project Capability Score (PCS) estimates how capable Master of Code Global is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Rockville, United States of America

Project Summary

Master of Code Global replaced the client's legacy IVR system with an AI-powered voice chatbot and built a mobile-friendly customer portal, integrating the voice bot with the client's CRM via REST API. The engagement modernized the client's system, improved customer experience, reduced manual workloads, and delivered on schedule with high responsiveness and collaborative project management.

Key Challenges

Build a self-service, mobile-friendly customer portal.
Replace legacy IVR system with an AI-powered Voice Bot.

Project Deliverables

Fully functional Voice Chatbot integrated with telephony.
Conversational design flows and persona.
API and NLP setup with SoundHound.
Testing, bug fixes, and deployment.

Project Solution

Master of Code Global replaced the legacy IVR with an AI-powered voice chatbot, migrated existing functionalities (sign-on, account info) to a modern, scalable platform, and integrated the solution with the client's CRM via REST API. They conducted NLP training, testing, and optimization (including API and NLP setup with SoundHound), and delivered full deployment, QA, documentation, and conversational design flows.

Project Outcome

System modernization with improved customer experiences.
Reduced manual workloads and measurable enhancements in performance and satisfaction metrics.
Deliverables completed on schedule with high responsiveness and structured communication.

Platforms

AI/ML Platform
Web
Mobile

Tech Stack

REST API

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Master of Code Global's work modernized the client's system and improved customer experience. The team delivered on time, adhered to project plans, and was highly responsive. Their technical depth and collaborative approach were impressive. They were professional, adaptable, and solution-oriented.”
Anonymous
Head of Project Management
Date: 11/05/2025