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EndorsedendorsedOngoing

IT Operations and Support for Consumer Goods Company

Services Covered:

Cloud Consulting and Services • Cybersecurity • Managed IT Services • Staff Augmentation • IT Consulting
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Industry
Industry

Consumer Goods

Duration
Durationinfo-circle

51 months

Budget
Budget

Confidential

Start Date
Start Date

1 March 2019

Team Size
Team Size

30+

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
79/100
Good

Project Capability Score (PCS) estimates how capable Link Group is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Danone

mapParis, France

Project Summary

Link Group Global provided ongoing managed IT services and staff augmentation to a large consumer goods company, delivering ServiceNow, UiPath and DevOps expertise. The vendor supplied 26+ consultants who met tight deadlines and were successfully onboarded; the client commended the team's flexibility, quality of specialists and effective communication, including a single point of contact. The engagement included cloud/IT consulting, cybersecurity and managed services.

Key Challenges

  • Delivery of IT competences

Project Deliverables

  • Delivery of niche IT competencies in ServiceNow, UiPath and DevOps
  • Provision of 26+ consultants and successful onboarding
  • Ongoing managed IT support and integration with client teams
  • Single point(s) of contact to coordinate delivery

Project Solution

Link Group provided niche IT competencies and quickly assembled a team of consultants specializing in ServiceNow, UiPath and DevOps to meet short deadlines. Consultants were carefully selected and onboarded to the client environment, maintaining high retention and working as a coordinated extension of the client's teams. The vendor offered ongoing managed IT support, staff augmentation and cloud/IT consulting services with named points of contact for coordination.

Project Outcome

  • The vendor delivered a team of high-quality specialists within the agreed timeframe
  • The workflow and communication between teams was effective with clear channels established
  • The client highlighted the vendor's flexibility, adaptability and strong delivery quality

Platforms

  • SaaSSaaS

Tech Stack

  • ServiceNowServiceNow

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Link Group Global, inc.'s work has continued to receive positive feedback from the client, thanks to the quality of their specialists. The team deploys an effective workflow, and internal stakeholders are particularly impressed with the vendor's flexibility and adaptability.”

Grzegorz Jastrzebski

GTI Chapter Lead

Note: This endorsement is based on publicly available client feedback from external review sources.