Enosis Outsourcing logo
EndorsedendorsedOngoing

Software License Management & Support for Telecommunications

Services Covered:

Software Maintenance and Support • DevOps • Managed IT Services • Staff Augmentation
Project hero — replace with case study imagery
Industry
Industry

Telecommunications

Duration
Durationinfo-circle

95 months

Budget
Budget

200K - 999K

Start Date
Start Date

1 January 2013

Team Size
Team Size

Confidential

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
79/100
Good

Project Capability Score (PCS) estimates how capable ICterra Information and Communication Technologies is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Atos Unify

mapMunich, Germany

Project Summary

ICterra provides ongoing application management, DevOps and L2/L3 support for a telecommunications company's License Management System. The vendor handles design, implementation, maintenance, updates/upgrades, testing, and onboarding, acting as the technology competence center for the client's licensing platform. The team follows Scrum processes, works remotely, and participates in regular quarterly business-review meetings.

Key Challenges

  • Provide feature- and user-based licensing for monetization
  • Implement license usage tracking with a PAYG model and online control
  • Support multiple platforms
  • Ensure secure communication using up-to-date protocols
  • Provide vulnerability management across multiple platforms within a global security group
  • Deliver L2 and L3 software support in accordance with ITIL standards
  • Fill limited internal resources for niche competence areas with self-managed teams

Project Deliverables

  • All system updates and upgrades
  • Development and bug fixing
  • Testing and establishment of an efficient test & development environment
  • L2 and L3 support services (including public license server support)
  • Onboarding and recorded training sessions for new team members

Project Solution

ICterra acts as the DevOps and application-support partner for the client's License Management System, providing system updates/upgrades, development, bug fixing, testing, and full L2 and L3 support. They track activities with KPIs, maintain an efficient test and development environment, perform onboarding via technical coaching and recorded training, and have expanded responsibilities from maintenance to feature ownership and support.

Project Outcome

  • ICterra became the technology competence center for the client's License Management System
  • The vendor maintained legacy systems and modernized modules/systems using state-of-the-art technologies
  • An efficient test and development environment was established enabling remote collaboration
  • Communication, escalation paths, and quarterly business-review processes were effective and well-managed

Platforms

  • SaaSSaaS

Tech Stack

  • C++C++
  • JavaJava
  • JavaScriptJavaScript
  • SpringSpring
  • React.jsReact.js
  • AngularJSAngularJS
  • SQLSQL
  • RESTful APIRESTful API

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“ICterra provides reliable services and a trusted partner. The team utilizes the Scrum methodology for the project and uses tools in maintaining complex solution environments. They're efficient in providing tests and developments. They conduct regular quarterly business revenue meetings.”

Andreas Manuth

Head of License Management

Note: This endorsement is based on publicly available client feedback from external review sources.