endorsedCompleted

CX Survey iPad & Mobile App with Web Admin for Skincare Salon

Services Covered:

Custom Software Development

Industry

Personal Care

20 months

Budget

10K - 49K

Start Date

1 March 2018

Team Size

Confidential

Engagement Model

Offshore

Project Capability Score (PCS)

75/100

Good

Project Capability Score (PCS) estimates how capable Leadingdots Solutions Pvt Ltd is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

SkinFitness

Singapore, Singapore

Project Summary

Leadingdots built an iOS and Android customer-experience survey displayed on an iPad at checkout and a WebApp for administration and device pairing. The solution integrated with the client's POS API to pull customer details and used Stripe for subscription billing. The product performs as intended and is used to drive staff incentives; the project was managed iteratively via Basecamp and delivered as expected.

Key Challenges

Develop a 5-star customer experience survey integrated with the Point of Sale and displayed at the reception desk
Build iPad and Android apps plus a WebApp for administration and device pairing
Implement subscription billing via Stripe and manage POS API integration to surface customer details at checkout

Project Deliverables

iOS and Android customer survey app
WebApp for administration and device pairing
POS API integration to extract customer details
Stripe integration for subscription billing

Project Solution

The vendor developed a simple, customer-facing iOS and Android survey app displayed on iPads at checkout and built a WebApp for administration and device pairing. They integrated with the client's POS API to pull customer details at payment time and implemented Stripe for monthly subscription billing. Project communication and delivery were managed iteratively via Basecamp.

Project Outcome

Worked exactly as designed and planned
Easy to use from the customer's perspective
Used to provide a staff incentive plan based on customer experience
Delivered through effective Agile iteration and communication via Basecamp

Platforms

Mobile
Web

Tech Stack

iOS
Android
REST API

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

The team delivered a quality final product designed just the way we expected. Communication was never an issue, because the team kept everything organized in Basecamp. The project was iterative, so it depended a lot on their effective, collaborative work.
Paul Cameron
Founder & CEO
Date: 10/15/2019