endorsedOngoing

AXA XL Customer Portal Development

Services Covered:

Custom Software Development • Website Development

Industry

Financial Services

Duration

67 months

Budget

200K - 999K

Start Date

1 January 2021

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable Ingentive is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

AXA XL

Davenport, United States of America

Project Summary

Software Solved developed a customer portal for AXA XL enabling clients to access surveys and recommendations, using .NET and C#. The vendor provided custom developers, ran workshops in the US and the UK, and continues to deliver enhancements and support. The client reports timely, on-budget delivery, strong communication, and that the team effectively resolved external client issues.

Key Challenges

Build a customer portal that provides surveys and recommendations
Provide ongoing enhancements, fixes, and support through to release
Coordinate requirements and workshops across US and UK stakeholders

Project Deliverables

Customer portal web application
Surveys and recommendations modules
Technical enhancements and bug fixes
Documentation from US and UK workshops

Project Solution

Software Solved built a customer portal that allows clients to access surveys, recommendations, and related content. They used custom developers and key technologies including .NET and C#, conducted workshops in the US and UK, and documented requirements. The vendor continues to provide enhancements, fixes, and support, coordinating via meetings, weekly calls, Teams, and email.

Project Outcome

Delivered work on time and within budget
Resolved external client site issues (September 2022) and met client needs
Maintained high communication and adaptability with weekly calls and ad-hoc stand-ups
Developers provided strong technical input and supported junior developers

Platforms

Tech Stack

.NET
C#

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The company is pleased with Software Solved’s initiative and flexibility. The team arranges effective meetings to fix issues and showcase solutions. They accommodate any requests and changes from the client, and their resources deliver tasks on time and budget. They're also highly communicative.”
Bryan Edwards
VP IT Delivery Lead for Risk Consulting
Date: 01/19/2023