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Web Development & Ongoing Support for YMCA of Greater Rochester

Services Covered:

Website Development • Web Application Development • Software Maintenance and Support
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Industry
Industry

Hospitality, Travel & Tourism

Duration
Durationinfo-circle

7 months

Budget
Budget

10K - 49K

Start Date
Start Date

1 September 2020

Team Size
Team Size

Confidential

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
72/100
Good

Project Capability Score (PCS) estimates how capable Five Jars is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

YMCA of Greater Rochester

mapRochester, United States of America

Project Summary

The YMCA of Greater Rochester hired Five Jars to revamp its membership-focused website, migrate hosting, and provide ongoing maintenance and support. Five Jars migrated a custom WordPress site to a new hosting platform, launched a virtual YMCA subdomain, and continues to provide updates. The engagement improved the organization's digital presence and helped sustain member-facing digital resources during the COVID-19 pandemic, with the client praising transparent project management and reliable delivery.

Key Challenges

  • Shift to becoming a digital resource for members due to the COVID-19 pandemic
  • Need to publish more online content and rely heavily on the website and digital media
  • Requirement for a consistent and solid online presence

Project Deliverables

  • Website hosting migration and management
  • Custom WordPress site maintenance and support
  • Virtual YMCA subdomain website
  • Ongoing updates and technical support

Project Solution

Five Jars assumed hosting and management of the client's custom WordPress site, migrated the site to a new hosting platform, resolved longstanding technical issues, and spun up a virtual YMCA website as a subdomain. They continue to provide support and updates and coordinate via a designated relationship manager, working with the client's CEO and a developer lead (COO) to manage financials and technical delivery.

Project Outcome

  • Virtual YMCA subdomain generated visits that would not have existed without Five Jars
  • Built a new digital resource for members, improving affiliates' access during COVID-19
  • Transparent project management via Basecamp improved communication and coordination
  • Vendor delivered reliably and enabled ongoing site maintenance and updates

Platforms

  • CMSCMS
  • WebWeb

Tech Stack

  • WordPressWordPress
  • BasecampBasecamp

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Five Jars is leading a collaborative partnership, giving the company a whole new digital look. The client is happy and states that the website traffic wouldn’t be the same without this engagement. The ongoing process is helping the partner to adapt to the COVID-19 pandemic.”

Justin Colline

Digital Manager

Note: This endorsement is based on publicly available client feedback from external review sources.

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