endorsedCompleted

B2B Self-Service Portal with Dynamics 365 Integration

Services Covered:

Custom Software Development • E-commerce Development • ERP Solutions • Application Integration

Industry

Information Technology

Duration

14 months

Budget

200K - 999K

Start Date

1 January 2025

Team Size

1-5 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

78/100

Good

Project Capability Score (PCS) estimates how capable Elogic Commerce is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

DevHandler

Tallinn, Estonia

Project Summary

Elogic Commerce developed a B2B self-service portal and integrated it deeply with Microsoft Dynamics 365 for DevHandler, implementing custom pricing rules and buyer hierarchies. The portal reduced order errors and sped fulfillment by around 30%. The vendor communicated proactively, managed the project effectively, and provided post-launch stabilization and performance optimization. Their ERP integration expertise and handling of complex pricing logic were singled out as major strengths.

Key Challenges

Build a B2B self-service portal.

Project Deliverables

Discovery phase mapping of procurement workflows and ERP data architecture
B2B self-service portal (custom storefront) with multi-tier account structures
Microsoft Dynamics 365 bidirectional integration for inventory, orders, customer data, and contract pricing
Contract pricing logic implementation
UX and design for B2B buyers (quick reorder, bulk ordering, account management)
Post-launch support, stabilization, and performance optimization

Project Solution

Elogic conducted a discovery phase to map procurement workflows, ERP data architecture, buyer hierarchy, and integration touchpoints. They built a custom B2B portal with multi-tier account structures, buyer role permissions and self-service ordering. The team implemented a deep bidirectional Microsoft Dynamics 365 integration for inventory, order status, customer data and contract pricing, and developed custom contract-pricing logic. UX design was optimized for wholesale workflows and Elogic provided post-launch stabilization and performance optimization.

Project Outcome

Order errors dropped and fulfillment sped up by around 30% after launch.
Communication was clear and proactive and project governance enabled flexible handling of evolving requirements.

Platforms

Tech Stack

Microsoft Dynamics

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The new portal reduced order errors and increased fulfillment speed by 30% for the client. Elogic Commerce communicated clearly and proactively, managed the project excellently, and adapted to evolving requirements. Their ERP integration expertise was also truly commendable.”
Yevhen Kliakhin
CEO
Date: 04/20/2026