endorsedCompleted

Integration Services Revamp for Ooredoo (Telecom Provider)

Services Covered:

IT Consulting • Application Integration • Mobile Application Development

Industry

Telecommunications

Duration

36 months

Budget

200K - 999K

Start Date

1 March 2015

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

70/100

Good

Project Capability Score (PCS) estimates how capable Clustox is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Ooredoo Qatar

Doha, Qatar

Project Summary

Clustox provided IT consulting and integration services for Ooredoo Qatar, revamping the company's integration framework that exposes REST APIs to mobile apps, website, IVR and self-service machines. The engagement produced large performance improvements in product activations and customer inquiries, increased the customer base, and significantly reduced customer complaints. Communication was maintained via phone and Webex and the vendor delivered on time with strong commitment.

Key Challenges

Improve integration services across omni-channel touchpoints (mobile, website, IVR, self-service machines)
Resolve performance issues and delays in product activation and inquiries
Implement change requests and mobile backend services to meet business needs

Project Deliverables

Revamped integration services framework
Performance-optimized REST APIs and webservices
Project plan, SIT and UAT test cycles
Performance testing and go-live

Project Solution

Clustox was engaged to improve and revamp the company's integration services framework that exposes REST APIs and webservices to omni-channel endpoints (mobile app, website, IVR, self-service machines). The work included preparing an inventory of existing services, reviewing performance to shortlist problematic services, creating a project plan, development, SIT, UAT, performance testing, and go-live. The vendor provided 2 initial consultants which grew to 4 during the engagement and later reduced to 1 for ongoing change requests and mobile backend work.

Project Outcome

Huge performance improvement in product activations and customer inquiries
Increased customer base and significant decrease in customer complaints
Timely, quality delivery with strong commitment and off-hours support to meet deadlines

Platforms

Web
Mobile
AR/VR/XR

Tech Stack

REST API

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The client had seen a huge performance improvement since Clustox began working with them. Their customer base also increased alongside a significant decrease in customer complaints. The partners communicate via phone calls and WebDex meetings, maintaining commitment for the partnership.”
Zeeshan Hanif
Former Senior Middleware Analyst
Date: 10/06/2021