endorsedOngoing

Frontend Redevelopment for UPC Switzerland's B2B Portal

Services Covered:

Website Development

Industry

Telecommunications

Duration

110 months

Budget

200K - 999K

Start Date

1 June 2017

Team Size

1-5 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

75/100

Good

Project Capability Score (PCS) estimates how capable Scalefocus is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

UPC

Switzerland

Project Summary

ScaleFocus revamped the frontend of UPC Switzerland’s entire B2B portal, applying UI/UX best practices and implementing weekly release cycles alongside continuous QA. Their dedicated team accelerated requirement prioritization and scope validation, enabling faster release cycles, early feedback, and iterative improvements. The engagement included close collaboration with UPC stakeholders and ongoing nearshore support from ScaleFocus' Bulgarian team.

Key Challenges

Transform and update the digital B2B portal to make service offerings more transparent and navigable
Escape quality degradation and poor timeline execution experienced with freelancers and other partners
Find a partner able to steer delivery output, bring fresh ideas, UI/UX best practices and telecommunications domain expertise

Project Deliverables

Redesigned B2B frontend for UPC Switzerland's portfolio
UI/UX design improvements for site structure, navigation, product categories and product detail pages
Frontend implementation using Adobe Experience Manager, HTML5, CSS3 and JavaScript
End-to-end testing and QA support
Agile quick release cycles with weekly releases

Project Solution

ScaleFocus conducted onboarding workshops at UPC's Zurich offices, then transformed the frontend across UPC Switzerland's B2B portfolio using agile processes and weekly releases. The vendor redesigned content, structure, navigation and product pages following UX best practices and implemented the frontend with technologies including Adobe Experience Manager, HTML5, CSS3 and JavaScript. They provided a dedicated team (project manager/senior UI/UX consultant, UI/UX designer and QA specialists) and continuous QA and end-to-end testing.

Project Outcome

Accelerated scope analysis validation and requirement prioritization
Faster release cycles and earlier user feedback enabling improvements and pivots
Flexible budgeting and dedicated-team benefits
Improved velocity and trust through a distributed UPC–ScaleFocus team with direct communication
High professionalism and demonstrated UI/UX expertise from developers and designers

Platforms

Tech Stack

HTML
JavaScript

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Their involvement helps prioritize internal requirements, speeds up release cycles, and accelerates project validation processes, among other things. ScaleFocus maintains open communication and has a highly knowledgeable team that shares a similar company culture as the internal team does.”
Philipp Leuenberger
Digital Marketing Manager
Date: 03/15/2019