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Analytics Portal Development & Ongoing Maintenance for Telecommunications Company

Services Covered:

Website Development
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Industry
Industry

Telecommunications

Duration
Durationinfo-circle

82 months

Budget
Budget

200K - 999K

Start Date
Start Date

1 July 2013

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
81/100
Strong

Project Capability Score (PCS) estimates how capable SoftwareMill is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

map United Kingdom

Project Summary

SoftwareMill built and maintains an analytics portal for a UK telecommunications company. They developed an onboarding process using Angular, Java, and MongoDB that allows customers to monitor delivery-rate quality, and they recently modernized the portal's code, frontend, and database. The vendor continues to integrate new services and provide ongoing support and maintenance.

Key Challenges

  • Develop an analytics portal for customers

Project Deliverables

  • Analytics portal
  • User onboarding to monitor delivery rate quality
  • Modernized codebase, frontend, and database
  • Integration of new services
  • Ongoing support and maintenance

Project Solution

SoftwareMill developed a customer-facing analytics portal and onboarding flow that lets users monitor delivery-rate quality. They implemented the solution using Angular, Java, and MongoDB, delivered the initial build, and now provide support and maintenance. The team recently revamped the portal by modernizing the codebase, frontend, and database, and they integrate new services as they become available. The engagement is ongoing and additional phases are in progress.

Project Outcome

  • Initial portal worked well with very few issues
  • Provided excellent support and enabled customers to analyze their data
  • Project management adequate but could be improved
  • Engagement exceeded the initial budget

Platforms

  • WebWeb
  • CloudCloud

Tech Stack

  • AngularAngular
  • JavaJava
  • MongoDBMongoDB
  • Amazon Web Services (AWS)Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

4.63star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The client is pleased with the portal, highlighting that it worked well with very few issues. The SoftwareMill team manages project management all right but their work has gone over the arranged budget. Excellent support and effective deployment are hallmarks of their high-quality work.”

Anonymous

Technical Director

Note: This endorsement is based on publicly available client feedback from external review sources.

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