endorsedOngoing

Mobile Shopping App for The North West Company

Services Covered:

Mobile Application Development • Web Application Development • Software Maintenance and Support

Industry

E-commerce & Retail

Duration

70 months

Budget

200K - 999K

Start Date

1 October 2020

Team Size

6-10 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

71/100

Good

Project Capability Score (PCS) estimates how capable CitrusBits is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

The North West Company

Winnipeg, Canada

Project Summary

CitrusBits partnered with a retail client (The North West Company) to plan, design, build, test and launch a custom mobile shopping app using React Native with AWS hosting. The engagement included planning, design review and a year-long scoping and requirements phase before development; features include checkout, split payments, order history, list creation and a low-bandwidth toggle for rural users. The vendor delivered on schedule, communicated transparently about costs and remains responsible for hosting and maintenance as the web-based version is developed.

Key Challenges

Build a custom mobile shopping app for retail customers
Support shipping to customers using small airlines
Provide a low-bandwidth mode for users in rural areas with expensive mobile data

Project Deliverables

Mobile shopping app (customer-facing) for Android and iOS
Checkout and split payment functionality
Order history tracking and list creation features
Low-bandwidth mode for rural customers
Hosted and maintained app on AWS
Web-based customer-facing version (in progress)

Project Solution

The engagement began with planning, design review and technology scoping. Over the first 12 months CitrusBits helped the client refine vague requirements into concrete specifications. After scoping, CitrusBits developed the mobile app, conducted testing and handled rollout. Key features include checkout, split payment, order history tracking, list creation and a low-bandwidth option for rural customers. The team also accommodated shipping constraints (shipping via small airlines) and is building a web-based version of the customer-facing app. CitrusBits is responsible for hosting and maintaining the app; technologies used include React Native and AWS.

Project Outcome

Delivered the app according to the client's expectations at launch
Transparent cost tracking and timely delivery despite scope expansions
Responsive vendor support and strong collaboration across timezones

Platforms

Mobile
Web
Cloud

Tech Stack

React Native
Amazon Web Services (AWS)

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“CitrusBits has delivered everything on time and according to the client's specifications. Transparent and collaborative, the team remains attentive to the client's needs and requests. They impress with their responsiveness and ability to transform the client's ideas into top-notch solutions.”
William Gooding
Business Lead
Date: 10/07/2022