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CRM Development & Maintenance for Orange Polska

Services Covered:

Custom Software Development • Staff Augmentation
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Industry
Industry

Telecommunications

Duration
Durationinfo-circle

49 months

Budget
Budget

10M+

Start Date
Start Date

1 March 2019

Team Size
Team Size

30+

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
77/100
Good

Project Capability Score (PCS) estimates how capable Bluesoft is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Orange Polska

mapWarsaw, Poland

Project Summary

BlueSoft Sp. z o.o. provides continuous development and maintenance services for a telecommunications company's CRM (Orange Polska), contributing architects and developers to design care and sales processes. The team uses Java and microservices and has delivered software across multiple projects, measured by Function Points. The client reports timely delivery, close cooperation, and high trust in the vendor, noting overall success of the partnership.

Key Challenges

  • System development and maintenance in the CRM area.

Project Deliverables

  • CRM system development and maintenance for the client's CRM portfolio.
  • Architects and developers participating in design of care and sales processes.
  • Continuous delivery of software across multiple projects (development measured by Function Points).

Project Solution

BlueSoft provided continuous CRM development and maintenance, contributing architects and developers to the client's portfolio. The vendor participated in design of care and sales system processes and implemented solutions using Java and microservices. Work was delivered continuously as part of a multi-vendor portfolio and measured using Function Points.

Project Outcome

  • Delivered software for multiple projects, with development measured using Function Points.
  • Project items were generally delivered on time and the full scope was delivered.
  • Achieved close cooperation, mutual respect, and strong trust between teams.

Platforms

  • CRMCRM

Tech Stack

  • JavaJava

Client Endorsement

Overall Review Rating

4.88star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

We're happy with the services from BlueSoft Sp. z o.o. They've delivered software across several projects, met our timelines, and worked closely with us. Their people are respectful and trustworthy, and the partnership has been a big success.

Marcin Zagdanski

IT for BSS & Digital Solutions

Note: This endorsement is based on publicly available client feedback from external review sources.

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