endorsedOngoing

Long-term Staff Augmentation & Salesforce Development for CRMWaypoint

Services Covered:

Staff Augmentation • Custom Software Development • Application Integration • Software QA and Testing

Industry

Information Technology

Duration

194 months

Budget

200K - 999K

Start Date

1 June 2010

Team Size

Confidential

Engagement Model

Onshore

Project Capability Score (PCS)

78/100

Good

Project Capability Score (PCS) estimates how capable Symphony Solutions is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

CRMWaypoint

Amsterdam, Netherlands

Project Summary

Symphony Solutions provided long-term staff augmentation and Salesforce development support to CRMWaypoint, delivering bespoke Salesforce development, architecture, and integrations with both remote delivery centers and onsite management. The vendor introduced a Salesforce agile DevOps approach and conducted end-to-end testing and quality checks, enabling CRMWaypoint to deliver complex projects across industries and become a regional Salesforce market leader.

Key Challenges

Need to scale technical Salesforce expertise including architecture, integration, development, and DevOps.
Requirement to recruit, train, and certify staff quickly to meet growing client demand.
Deliver high-quality Salesforce solutions across diverse industries and enterprise clients.

Project Deliverables

Dedicated Salesforce team
Bespoke Salesforce development and architecture designs
Integration with 3rd-party systems (ERP, HRMS, Mainframe)
End-to-end testing and quality checks
Introduction of a Salesforce agile DevOps approach

Project Solution

Symphony Solutions augmented CRMWaypoint with a dedicated Salesforce team and provided bespoke Salesforce development, architecture design and integration services. Work was delivered partly remotely from Symphony delivery centers and partly onsite, with a Salesforce-specific agile DevOps approach and continuous end-to-end testing and quality assurance. Project management included daily agile stand-ups, onsite project managers, and daily reporting.

Project Outcome

Enabled CRMWaypoint to deliver complex Salesforce projects across many industries.
Helped CRMWaypoint become the first and largest Salesforce partner in the region.
Projects were managed effectively and delivered on time and within budget.

Platforms

Tech Stack

Java

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The engagement helped the client deliver technologically complex Salesforce projects. Symphony Solutions possesses the necessary experience and expertise, but is willing to learn new things when necessary. The team is hard-working, knowledgeable, and talented.”
Ton van der Meer
Founder & CEO
Date: 04/01/2020