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Field-Service Mobile & Admin Platform for Darsh Renewables

Services Covered:

Mobile Application Development • Web Application Development
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Industry
Industry

Energy & Natural Resources

Duration
Duration

16 months

Budget
Budget

50K - 199K

Start Date
Start Date

1 September 2020

Team Size
Team Size

6-10

Engagement Model
Engagement Model

Onshore

Project Capability Score (PCS)

gauge meter
75/100
Good

Project Capability Score (PCS) estimates how capable Yugasa Software is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Darsh Renewables Pvt. Ltd

mapGurugram, India

Project Summary

Yugasa Software Labs developed a mobile field-service platform for Darsh Renewables that included Android and iOS apps for employees, a customer app, and a web super-admin to monitor daily progress and client tickets. The platform automated employee reimbursement requests and supported SOS customer requests and scheduled maintenance dispatch. The client reported a roughly 35% increase in customer satisfaction and fully transparent, on-time reimbursements.

Key Challenges

  • Digitise field operations and maintenance request handling for distributed employees
  • Enable employees to view daily assignments and submit reimbursement requests
  • Streamline post-sales support to provide timely servicing to customers

Project Deliverables

  • Employee mobile apps for Android and iOS
  • Customer mobile app (Flutter)
  • Web super admin dashboard to monitor daily progress and tickets
  • Automated reimbursement workflow and ticketing backend (Laravel)

Project Solution

Yugasa designed and implemented a phased, Agile mobile platform including Android and iOS apps for employees, a customer-facing app (built with Flutter), and a web super-admin to monitor employee progress and client tickets. They implemented features to receive SOS maintenance requests, schedule and assign tasks, and automate employee reimbursement requests. The backend was implemented in Laravel and the apps used Java and Swift where applicable. The vendor produced a scope-of-work document, executed the project in phases, and accommodated additional requirements during development.

Project Outcome

  • Client satisfaction through on-time servicing increased by approximately 35%.
  • Employee reimbursements were achieved 100% on time with complete transparency.

Platforms

  • MobileMobile
  • WebWeb

Tech Stack

  • JavaJava
  • AndroidAndroid
  • iOSiOS
  • FlutterFlutter
  • LaravelLaravel

Client Endorsement

Overall Review Rating

5star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“With Yugasa Software Labs, the customer satisfaction rate raised by approximately 35%. On-time employee reimbursements with complete transparency achieved 100%. The team showed a high level of professionalism and clear communication that led to the partnership's success.”

Jai Ranga

Director

Note: This endorsement is based on publicly available client feedback from external review sources.

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