endorsedOngoing

Dental Clinic Website, CRM and Inventory Automation

Services Covered:

Web Application Development • Chatbot Development • CRM Solutions • Software Maintenance and Support

Industry

Healthcare

18 months

Budget

Less than 10K

Start Date

1 January 2020

Team Size

1-5

Engagement Model

Onshore

Project Capability Score (PCS)

80/100

Strong

Project Capability Score (PCS) estimates how capable Yugasa Software is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

IdentityPlus

Gurugram, India

Project Summary

Yugasa Software Labs developed and continues to maintain a centralized IT system for a multi-clinic dental provider, delivering website updates, an inventory management system and a CRM, and planning an AI-enabled chatbot to automate patient communication. Their automation and maintenance work has produced measurable savings and operational improvements. The client reports a roughly 30% reduction in annual spending and praises the team's responsiveness and consultative approach.

Key Challenges

Need a complete IT solution to enable automation across multiple clinics
Require a working website, inventory management and CRM to centralize clinic management

Project Deliverables

Website features and fixes
Inventory management system
CRM system
AI-enabled chatbot (planned)
Ongoing maintenance and continuous feature development

Project Solution

Yugasa began with fixes to the client's corporate website and then took on ongoing maintenance and continuous feature development across the clinic's web presence, inventory management and CRM. They acted as consultants to identify immediate fixes and improvements, and planned deployment of an AI-enabled chatbot to automate patient communication. The vendor indicated use of PHP, HTML and CSS and provided a small cross-functional team to deliver the work.

Project Outcome

30% decrease in annual spending
Improved responsiveness and communication with weekly status reports
Expected further cost reductions with planned chatbot deployment

Platforms

Web
AI/ML Platform

Tech Stack

PHP
HTML
CSS

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Yugasa Software Labs' automation efforts have resulted in a 30% decrease in the client's annual spending. The team remains responsive, dedicated, and supportive, ensuring a seamless workflow. Their customer-centric approach and valuable development insights make them a reliable IT partner.”
Sharad Gupta
Co-Founder
Date: 07/31/2021