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WordPress/WooCommerce Website Rebuild for Pet Care Provider

Services Covered:

Website Development
Project hero — replace with case study imagery
Industry
Industry

Pet Care

Duration
Duration

7 months

Budget
Budget

10K - 49K

Start Date
Start Date

1 February 2022

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
72/100
Good

Project Capability Score (PCS) estimates how capable WisdmLabs is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Australian Veterinary Wholesalers

mapBrisbane, Australia

Project Summary

WisdmLabs was hired to rebuild a pet-care services provider's WordPress/WooCommerce members website and implement updates and plug-ins. The work involved simple product updates and a site rebuild for a site with three products. The client reports the engagement failed to meet expectations: deliverables were defective, timelines were not met, communication stopped during crucial stages, and the client ultimately completed the work themselves.

Key Challenges

  • Hired for website updates and rebuild.

Project Deliverables

  • Website rebuild
  • Product updates
  • WooCommerce integration
  • WordPress configuration
  • Plugin implementations

Project Solution

The vendor offered bulk hours at a reduced rate and performed a basic rebuild and updates to a simple members website with three products. Work included updating product entries and associated codes, configuring WordPress and WooCommerce, and installing/configuring several plug-ins. Four people from the vendor worked on the engagement.

Project Outcome

  • Deliverables were defective and broke site functionality
  • Vendor failed to meet timelines and was repeatedly late
  • Vendor stopped communicating during critical phases, forcing the client to complete the work themselves

Platforms

  • CMSCMS
  • E-commerce PlatformE-commerce Platform
  • WebWeb

Tech Stack

  • WordPressWordPress
  • WoocommerceWoocommerce

Client Endorsement

Overall Review Rating

1star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“WisdmLabs failed to meet the client's expectations — in fact, the team's outputs were all defective, and they had no sense of timeliness. Moreover, the vendor suddenly stopped communicating during the crucial stages of the project. In the end, the client had no choice but to do the work themselves.This review includes the vendor’s response.”

Evan Shaw

CEO

Note: This endorsement is based on publicly available client feedback from external review sources.

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