endorsedOngoing

Custom CRM for Kids Entertainment Firm

Services Covered:

Website Development

Industry

Arts, Entertainment & Recreation

Duration

163 months

Budget

10K - 49K

Start Date

1 January 2013

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

79/100

Good

Project Capability Score (PCS) estimates how capable Memorres is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

Australia

Project Summary

Memorres built a customized proprietary CRM from scratch to handle complex scheduling workflows for a kids entertainment firm. The PHP/MySQL/JavaScript CRM replaced spreadsheets and included company-specific functionality and data migration. The CRM is mission-critical and highly reliable; Memorres provides consistent communication via Email and Skype and serves as an in-house development capability.

Key Challenges

Required proprietary CRM to support complex scheduling workflows.
Off-the-shelf CRM solutions were unsuitable.
Lacked in-house development resources to build and maintain the system.

Project Deliverables

Proprietary CRM system
PHP-based web application
MySQL database
JavaScript frontend components
Data migration from spreadsheets

Project Solution

Memorres built the client's proprietary CRM from scratch, replacing spreadsheets and merging existing data into a PHP-based web application with a MySQL database and JavaScript front-end components. The vendor delivered company-specific functionality tailored to complex scheduling workflows, provided a project manager as primary contact, and maintained an ongoing engagement that began in 2013.

Project Outcome

CRM powers the client's entire business and functions as mission-critical software.
CRM has proven to be highly reliable.
Memorres provides consistent communication and is viewed as an in-house development/CTO capability.

Platforms

Tech Stack

PHP
MySQL
JavaScript

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The CRM functions reliably as mission critical software. Memorres provides consistent communication via email and Skye and is proactive in requesting clarifications or offering updates. They serve as an in-house capability and clearly understand the intent of the project.”
Anonymous
Managing Director
Date: 08/31/2017