endorsedOngoing

CRM System & Mobile App Development for Machinery Manufacturer

Services Covered:

Mobile Application Development • UI/UX Design

Industry

Engineering & Manufacturing

32 months

Budget

Confidential

Start Date

1 October 2018

Team Size

16-20

Engagement Model

Offshore

Project Capability Score (PCS)

73/100

Good

Project Capability Score (PCS) estimates how capable WEZOM is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

John Deere UA

Moline, United States of America

Project Summary

WEZOM has been developing a web and mobile CRM system and four mobile apps for a machinery manufacturer since October 2018. The apps (learning, demonstration, workshop, and service) are available on iOS, Android and online. Deliverables met the client's requirements, improved customer connections and internal knowledge, and the engagement remains ongoing.

Key Challenges

Build and implement a web and mobile-based CRM system
Develop multiple applications (learning, demonstration, workshop, and service) for Android, iOS and online

Project Deliverables

Web and mobile-based CRM system
Learning app (iOS/Android)
Demonstration app (iOS/Android)
Workshop app (iOS/Android)
Service app for customers (iOS/Android/online)
Prototypes shown during planning

Project Solution

WEZOM developed a web and mobile-based CRM system and built four applications (a learning app, a demonstration app, a workshop app, and a customer service app) available on Android, iOS and online. They provided prototypes early in the process, staffed the engagement with two project leads and a 15–20 person team, and worked with the client’s IT specialist through regular meetings for project management and iteration.

Project Outcome

CRM system is working perfectly and meets requirements
Improved internal knowledge and capabilities
Workshop app simplified management of processes with customers
Increased contact/engagement with customers

Platforms

Mobile
Web

Tech Stack

iOS
Android

Client Endorsement

Overall Review Rating

4.75

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

Everything delivered meets our requirements and helps us connect better with our customers. WEZOM works professionally to get outstanding results. What sets them apart is how they tailor their strategies to our business needs, along with how well they adapt.
Peter Sachse
Country Manager
Date: 06/03/2021