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CRM System & Mobile App Development for Machinery Manufacturer

Services Covered:

Mobile Application Development • UI/UX Design
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Industry
Industry

Engineering & Manufacturing

Duration
Duration

32 months

Budget
Budget

Confidential

Start Date
Start Date

1 October 2018

Team Size
Team Size

16-20

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
73/100
Good

Project Capability Score (PCS) estimates how capable WEZOM is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

John Deere UA

mapMoline, United States of America

Project Summary

WEZOM has been developing a web and mobile CRM system and four mobile apps for a machinery manufacturer since October 2018. The apps (learning, demonstration, workshop, and service) are available on iOS, Android and online. Deliverables met the client's requirements, improved customer connections and internal knowledge, and the engagement remains ongoing.

Key Challenges

  • Build and implement a web and mobile-based CRM system
  • Develop multiple applications (learning, demonstration, workshop, and service) for Android, iOS and online

Project Deliverables

  • Web and mobile-based CRM system
  • Learning app (iOS/Android)
  • Demonstration app (iOS/Android)
  • Workshop app (iOS/Android)
  • Service app for customers (iOS/Android/online)
  • Prototypes shown during planning

Project Solution

WEZOM developed a web and mobile-based CRM system and built four applications (a learning app, a demonstration app, a workshop app, and a customer service app) available on Android, iOS and online. They provided prototypes early in the process, staffed the engagement with two project leads and a 15–20 person team, and worked with the client’s IT specialist through regular meetings for project management and iteration.

Project Outcome

  • CRM system is working perfectly and meets requirements
  • Improved internal knowledge and capabilities
  • Workshop app simplified management of processes with customers
  • Increased contact/engagement with customers

Platforms

  • MobileMobile
  • WebWeb

Tech Stack

  • iOSiOS
  • AndroidAndroid

Client Endorsement

Overall Review Rating

4.75star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The deliverables meet all of the client’s requirements, helping them connect better to their customers. WEZOM works professionally to ensure outstanding results. Their ability to tailor strategies to the client’s business needs sets them apart, as does their superb adaptability.”

Peter Sachse

Country Manager

Note: This endorsement is based on publicly available client feedback from external review sources.

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