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EndorsedendorsedOngoing

Work Order Android App for Field Technicians

Services Covered:

Mobile Application Development
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Industry
Industry

Engineering & Manufacturing

Duration
Durationinfo-circle

35 months

Budget
Budget

Confidential

Start Date
Start Date

1 November 2014

Team Size
Team Size

1-5

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
78/100
Good

Project Capability Score (PCS) estimates how capable Specific-Group is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

UNITERS

mapWest Palm Beach, United States of America

Project Summary

Specific-Group built an Android work-order application to manage hundreds of field technicians, providing online and offline functionality, CRM integration, and native-device features. The app improved workflow consistency, is user-friendly for non-technical users, and is reported as stable and reliable with hundreds of monthly users. The vendor delivered on time and responded quickly to issues.

Key Challenges

  • Create an Android app to manage a network of hundreds of technicians
  • Provide a simple, user-friendly UI for non-tech-savvy users
  • Ensure quick, reliable operation both online and offline
  • Replace portal/email workflows and ensure information consistency

Project Deliverables

  • Android mobile application
  • CRM integration via web APIs
  • Offline sync with online database
  • GPS and native feature integrations
  • Guided workflow UI

Project Solution

Specific-Group developed an Android application that integrates with the client's CRM via web APIs and with native phone features such as GPS, contacts, calendars, and email. The app supports offline access by syncing data to the local device and uploading photos/videos when online. The vendor provided a local project manager and 2–3 Eastern European development resources and conducted regular 1–2 week meetings while performing significant testing and integration work.

Project Outcome

  • Hundreds of monthly users
  • Stable and reliable with few compatibility issues
  • Reduced time spent maintaining the system by replacing email-based workflows

Platforms

  • MobileMobile
  • WebWeb

Tech Stack

  • AndroidAndroid

Client Endorsement

Overall Review Rating

4.13star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Created to be user-friendly, the app is in use, and user feedback indicates reliable functioning and stability. Specific-Group responded to problems quickly and provided good communication. They built the product as requested and delivered it on time.”

Anonymous

CIO

Note: This endorsement is based on publicly available client feedback from external review sources.

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