endorsedCompleted

B2B E-Commerce Platform for Petmate (Oracle ERP Integration)

Services Covered:

Custom Software Development • E-commerce Development • Website Development

Industry

Consumer Goods

Duration

23 months

Budget

200K - 999K

Start Date

1 November 2021

Team Size

6-10 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

78/100

Good

Project Capability Score (PCS) estimates how capable VT Netzwelt is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Petmate

Dallas, United States of America

Project Summary

Petmate, a manufacturer of non-food pet products, hired VT Netzwelt to design and develop an automated B2B web platform integrated with their Oracle ERP system to bring B2B operations online. VT Netzwelt launched the client's B2B site with immediate revenue impact and delivered timely, responsive work. The client highlighted VT Netzwelt's business and technical acumen and expressed overall satisfaction with the engagement.

Key Challenges

Lack of a dedicated B2B portal for customers to place bulk orders.
Manual order submission and processing through the Oracle ERP causing scalability challenges and human error.
Absence of real-time updates leading to customer dissatisfaction.
Need for real-time synchronization across companies, customers, orders, products, inventory, and price lists.
Requirement to configure company-specific price lists and shared catalogs and to support multiple users per company with assigned roles.
Need for bulk order capabilities (CSV uploads), cart splitting by warehouse, and support for sales reps to place zero-amount orders.
Requirement for real-time order status, shipping, and tracking information for customers.

Project Deliverables

Seamless integration with the Oracle ERP system.
Real-time synchronization for companies, customers, customer addresses, orders, products, inventory, and price lists.
Ability to configure different price lists for each company by creating and assigning a shared catalog.
Creation of multiple company users under a single company, each assigned specific roles.
Bulk order capabilities through CSV uploads.
Cart splitting functionality based on the warehouse associated with the products.
Empowerment of sales representative users to place zero-amount orders.
Real-time order status updates for customers, including shipping and tracking information.

Project Solution

VT Netzwelt assigned a 6–10 person team to design and build a B2B web platform integrated with Petmate's Oracle ERP. The vendor implemented seamless ERP integration and real-time synchronization of companies, customers, addresses, orders, products, inventory, and price lists. They created multi-user company accounts with role assignments, configurable company-specific price lists via shared catalogs, bulk CSV upload order functionality, cart splitting by warehouse, support for sales representatives to place zero-amount orders, and real-time order status updates including shipping and tracking.

Project Outcome

Launch of site with immediate revenue impact.
Delivered items on time and responded to the client's needs.
High client satisfaction and recognition of VT Netzwelt's business and technical acumen.

Platforms

Tech Stack

Oracle

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“VT Netzwelt launched the client's B2B web platform, immediately impacting revenue. The team provided timely deliverables and was responsive to the client's needs. VT Netzwelt's business and technical acumen were the project's hallmarks. The client was satisfied with VT Netzwelt's performance.”
Richard BenBassett
VP DTC & B2B
Date: 09/18/2024