endorsedOngoing

Full-Stack CRM Development with Twilio Integration

Services Covered:

Custom Software Development • UI/UX Design • API Development

Industry

Automotive

Duration

91 months

Budget

10K - 49K

Start Date

1 January 2019

Team Size

1-5 Employees

Engagement Model

Offshore

Project Capability Score (PCS)

77/100

Good

Project Capability Score (PCS) estimates how capable VKAPS IT Solutions is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

San Diego, United States of America

Project Summary

VKAPS IT Solutions provided full-stack development and UI design for a SaaS CRM system for an automotive-dealership-focused SaaS provider, implementing PHP backend work and Twilio integrations. The system functions well and the vendor is responsive and supportive, though the client recommended adopting more cutting-edge technology and improving initial communications.

Key Challenges

Build a SaaS CRM system with full-stack development and UI design.
Replace a previous developer who did not deliver and ensure reliable ongoing support.

Project Deliverables

CRM system (full-stack)
UI design
Twilio integration and PHP backend implementation

Project Solution

VKAPS assisted with UI design, implemented the CRM backend in PHP, and performed problem-solving for Twilio-related integration. The client provided solutions and the vendor wrote and implemented them; communication occurred via Skype/WhatsApp and recorded screencasts.

Project Outcome

Delivered a functional CRM system that performs well and supports the client's business continuity.
Improved responsiveness and emergency support, including weekend assistance when needed.
Met client requirements and helped maintain the client's business operations.

Platforms

Web
API/Integration Platform

Tech Stack

PHP
Twilio

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The CRM system developed by VKAPS IT Solutions functions well. Although they could use more advanced technology and increased timeliness, they’re a communicative team that works hard to execute the plan and produce the desired result.”
Anonymous
President & CEO
Date: 02/03/2020