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EndorsedendorsedOngoing

Salesforce Support & Management for Hemfrid

Services Covered:

Custom Software Development • CRM Solutions • Staff Augmentation • Software Maintenance and Support
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Industry
Industry

Home Services

Duration
Duration

6 months

Budget
Budget

10K - 49K

Start Date
Start Date

1 August 2022

Team Size
Team Size

Confidential

Engagement Model
Engagement Model

Nearshore

Project Capability Score (PCS)

gauge meter
77/100
Good

Project Capability Score (PCS) estimates how capable Vimera is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Hemfrid

mapStockholm, Sweden

Project Summary

Vimera provided several Salesforce developers and administrators to support Hemfrid’s Salesforce backend and Marketing Cloud. The vendor’s cross-functional teams develop and integrate features for the Employee app, Customer app, a web page, and an internal scheduling and dispatch system. The client praised Vimera’s professionalism, organization, and smooth integration into their processes using Slack, Teams, and Jira.

Key Challenges

  • Build a strong cross-functional Salesforce team
  • Manage the Salesforce backend for an Employee app, a Customer app, and a web page
  • Implement a scheduling and dispatch system within Salesforce

Project Deliverables

  • Salesforce Core and Marketing Cloud support
  • Employee app features
  • Customer app features
  • Web page features
  • Scheduling and dispatch system within Salesforce

Project Solution

Vimera supplied several Salesforce developers and administrators to build and support cross-functional teams responsible for the client’s Salesforce Core and Marketing Cloud. The vendor evaluates the existing Salesforce setup, develops Salesforce features for employee and customer apps and a web page, and integrates a scheduling and dispatch system into Salesforce while collaborating via Slack, Teams, and Jira.

Project Outcome

  • Integrated cross-functional teams managing the Salesforce implementation
  • Organized, professional project management using Slack, Teams, and Jira
  • Developed and integrated Salesforce features for employee and customer apps and a scheduling/dispatch system

Platforms

  • CloudCloud
  • CRMCRM

Tech Stack

  • JiraJira

Client Endorsement

Overall Review Rating

4.88star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“The cross-functional teams built by Vimera have managed the client's Salesforce implementation well. Their resources are highly professional and organized. They communicate through Slack and Teams, managing projects via Jira. Overall, the team has been integrated well into the client's processes.”

Daniel Embretsen

CRM Manager

Note: This endorsement is based on publicly available client feedback from external review sources.

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