endorsedOngoing

Home Services iOS App with QuickBase Integration

Services Covered:

Mobile Application Development

Industry

Home Services

Duration

151 months

Budget

10K - 49K

Start Date

1 January 2014

Team Size

Confidential

Engagement Model

Offshore

Project Capability Score (PCS)

79/100

Good

Project Capability Score (PCS) estimates how capable Left Right Mind is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

HomeSquare

Stamford, United States of America

Project Summary

Left Right Mind developed a customer-facing iOS application for a home maintenance and remodeling company to manage work orders and let customers request services. The app integrates with the client's QuickBase cloud backend to expose customer-specific data and create new records. The client invested approximately $30,000; the app has been well received by customers despite some personnel turnover and QA hiccups, and maintenance and feature additions are ongoing.

Key Challenges

Make communication with customers easier
Enable customers to order services through a mobile application
Transition traditionally analog home-service processes to a digital, trackable workflow
Integrate the mobile app with the client's existing QuickBase backend

Project Deliverables

iOS mobile application
QuickBase API integration/backend connectivity
Customer-facing work order and service request features
Notifications and estimate approval workflow
Ongoing maintenance and feature updates

Project Solution

Left Right Mind built an iOS-only mobile application and connected it to the client's existing QuickBase cloud backend via its API. The app exposes customer-specific records from QuickBase and allows customers to request new services, upload photos, set urgency, request estimates, approve estimates, and receive notifications about appointments. Following an initial December 2014 launch, Left Right Mind has continued to provide maintenance and add features.

Project Outcome

No formal metrics available but the app produced real customer-impact stories such as a gas-leak emergency request with a 45-minute response
The app has been well received by customers and influenced some customers' decision to use the company's services
Client reports overall satisfaction with vendor responsiveness despite personnel turnover and QA issues

Platforms

Mobile
Cloud

Tech Stack

iOS
RESTful API

Client Endorsement

Overall Review Rating

4.88

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Despite some personnel turnover as a result of growing pains and some quality assurance hiccups, Left Right Mind has delighted the client by providing great value for a decent price. The iOS app has been well received by customers.”
Jonathan Heuer
Co-founder
Date: 08/30/2016