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24/7 AWS Infrastructure Management for SaaS Firm

Services Covered:

Cloud Consulting and Services • Managed IT Services • DevOps • Penetration Testing • Cybersecurity
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Industry
Industry

Information Technology

Duration
Durationinfo-circle

39 months

Budget
Budget

200K - 999K

Start Date
Start Date

1 December 2017

Team Size
Team Size

30+

Engagement Model
Engagement Model

Offshore

Project Capability Score (PCS)

gauge meter
79/100
Good

Project Capability Score (PCS) estimates how capable Urolime Technologies is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

mapOjai, United States of America

Project Summary

Urolime Technologies provides ongoing IT and DevOps support for a SaaS software development firm, building and managing AWS cloud infrastructure, performing on‑premise deployments, and providing 24/7 monitoring and maintenance. Their work has helped the client achieve approximately 99.99% system uptime, and the team communicates via Slack with rapid response times.

Key Challenges

  • Provide 24/7/365 support for the client's AWS-hosted SaaS infrastructure
  • Ensure high availability and uptime for the SaaS service

Project Deliverables

  • AWS infrastructure monitoring and maintenance
  • Patches and security reviews
  • Specialty SaaS instance provisioning (virtual private clouds)
  • Single-tenant private cloud deployments for select customers
  • On-premise deployment support and installation scripts
  • 24/7 monitoring and support

Project Solution

Urolime built and managed the client's cloud infrastructure, primarily on AWS, providing server management, monitoring, patching, and security reviews. They provisioned specialty SaaS instances and single-tenant private cloud deployments for select customers and supported on-premise installations by creating installation scripts and providing deployment support. They operate a 24/7 team that monitors systems in three shifts and assign specialists for penetration testing, security, and patch maintenance.

Project Outcome

  • Achieved 99.99% system uptime
  • Secured near-instant communication and response via Slack (about a 3-minute response time)
  • Reliable ongoing maintenance and predictable support for on-premise deployment projects
  • Improved operational processes (implemented checklists) and a strong client–vendor relationship

Platforms

  • SaaSSaaS
  • WebWeb

Tech Stack

  • Amazon Web Services (AWS)Amazon Web Services (AWS)
  • AzureAzure

Client Endorsement

Overall Review Rating

4.63star

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

Urolime Technologies has helped us reach 99.99% system uptime. Their team works well together and answers our questions quickly, no matter the time of day. We've built a good business and personal relationship with them, and they're very open to feedback.

Anonymous

CEO

Note: This endorsement is based on publicly available client feedback from external review sources.