endorsedOngoing

Ongoing Custom Software Development for a SaaS Company

Services Covered:

Custom Software Development • Software Maintenance and Support

Industry

Software Development

Duration

67 months

Budget

200K - 999K

Start Date

1 January 2021

Team Size

1-5 Employees

Engagement Model

Nearshore

Project Capability Score (PCS)

79/100

Good

Project Capability Score (PCS) estimates how capable unicrew is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Confidential

United Kingdom

Project Summary

Artelogic provides ongoing custom software development, maintenance, QA and client-facing support for a SaaS company. They work across feature requirements, development, and bug fixes using C# and .NET as well as actor-based frameworks and event sourcing. The vendor stabilized the application, enabled rapid iteration, and communicates via Microsoft Teams; the client praises their responsiveness and work ethic.

Key Challenges

Need for custom software development

Project Deliverables

Feature requirements and specifications
Software components and implementations
Maintenance and bug fixes
Client liaison and support

Project Solution

Artelogic handles end-to-end software development for the client: gathering feature requirements, developing software components, performing maintenance and bug fixes, and providing client-facing support. The team works with technologies including C# and .NET as well as actor-based frameworks and event sourcing. Communication and project coordination occur via Microsoft Teams and direct client email addresses.

Project Outcome

Application stabilized and codebase significantly improved within 12 months
Rapid iteration enabled by the team learning actor-based frameworks and event sourcing quickly
Increased user satisfaction; users are reported as incredibly happy with the product
Reliable responsiveness and adherence to deadlines, including out-of-hours support

Platforms

SaaS

Tech Stack

C#
.NET

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Artelogic has been able to learn the client’s state-of-the-art technologies quickly, allowing them to rapidly iterate on the product and significantly improve it. The team is responsive, timely, and communicative via MS Teams. Moreover, their skills, work quality, and work ethic are outstanding.”
Anonymous
Executive
Date: 02/02/2023