endorsedOngoing

Billing System Development and Ongoing Support for Kyivstar

Services Covered:

Staff Augmentation • Software Maintenance and Support

Industry

Telecommunications

Duration

282 months

Budget

Confidential

Start Date

1 February 2003

Team Size

6-10 Employees

Engagement Model

Onshore

Project Capability Score (PCS)

78/100

Good

Project Capability Score (PCS) estimates how capable Telesens is of successfully delivering a project like this, based on its past experience, track record, and ability to handle similar work. Learn more about PCS

Client

Kyivstar

Kyiv, Ukraine

Project Summary

Since winning a Kyivstar tender in 2003, Telesens has provided long-term billing system development, customization, and maintenance for the telecommunications client using Java, Delphi, Oracle, and Jira. The client reports high professionalism, timely delivery, and ongoing support across development and operations.

Key Challenges

Win and satisfy a multi-round competitive tender by meeting technical and commercial requirements
Implement, customize, and maintain a telecom billing system with complex installation, testing, and change-request handling

Project Deliverables

Database schema
Application software (server and client installations)
System Requirement Specification and user documentation
Acceptance Test Plan
Product customization, reference data loading, training, and acceptance testing

Project Solution

Telesens won a competitive tender and provided end-to-end delivery of a billing system: analysis of business processes, requirements specification, development and software customization, documentation, debugging and testing, installation and configuration at the customer's site, and ongoing maintenance and support including handling change requests. The implementation used Java, Delphi, Oracle, and Jira and was staffed by a multidisciplinary team of around 10 people.

Project Outcome

Confirmed high professional status and competence over the cooperation period
All work delivered on time and with good quality
Ongoing long-term partnership with client recommendation and continued support since 2003

Platforms

Cloud

Tech Stack

Java
Delphi
Oracle
Jira

Client Endorsement

Overall Review Rating

Timeliness

Cost Rating

Willing to Refer

Quality of Deliverables

“Telesens continues to provide the client with excellent customer service and support. The team is professional and competent throughout the engagement, fostering a seamless collaboration.”
Dmytro Gontar
Head of IT
Date: 10/08/2020